Claim Assistant

SUMMARY:  Responsible for creating and printing checks, setting up files and maintaining various logs and activity journals.  May be dedicated to service specific accounts or provide assistance to a technical position such as the claim manager, supervisor or account manager.  May involve data entry, word processing, filing and check issuance, ISO and OFAC indexing.   

JOB REQUIREMENTS:

• Processing incoming and outgoing mail
• Answers front phones and transfers to adjuster if unable to answer question such as providing bill status, address etc.
• Monitors office supplies and ordering when appropriate

• Maintain appropriate registers including refunds/recoveries and check logs
• Complete data entry, check issuance and vouchers, ISO  and OFAC indexing for multiple offices
• Prepares Florida’s offices initial packets for distribution
• Does fax distribution for multiple offices in addition to adding all to DocuClass
• Maintain policy status information, required logs, and monthly reports
• General clerical duties – i.e. providing support to adjusters by sending faxes, letters, wage statements, contact cards, electronic filing, etc.
• May include other assigned duties

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of ASC’s organizational structure
• Ability to understand and follow oral and/or written policies, procedures and instructions

• Ability to perform a wide variety of duties and responsibilities with accuracy and speed, while meeting time-sensitive deadlines
• General knowledge of claims and ability to identify claims of urgent priority
• Good communication skills, both oral and written
• Excellent telephone and customer service skills
• Ability to handle confidential information
• Ability to use standard or customized software applications appropriate to assigned tasks
• Ability and willingness to learn new skills and knowledge brought about by rapidly changing information and/or technology

Required Experience:

Prefer to have 1-3 years experience in claims office or equivalent business experience.  Must have high school diploma or equivalent.