Claims Adjuster

ABOUT THE COMPANY

Carl Warren is an employee-owned Third Party Administrator (TPA) with 150 employees and 20 locations across the country. We provide liability and property claims management and administration services to the private and public sectors, insurance companies and captives.

At Carl Warren, we are committed to investing in our employees' development and providing a positive work environment where our employees feel valued. We are looking for a Claims Examiner with 3+ years of auto property damage and bodily injury liability claims handling experience to join our team. This position will be based out of Tustin, California.

ACCOUNTABILITIES 

• Desk adjustment, to include communication with client’s employees, point of contact and file handling to the conclusion of assignments.
• Execute on client/Carl Warren strategies in order to achieve claims quality, customer service, and operational objectives.
• Work effectively with partners/subcontractors to achieve satisfactory results on both the expense and indemnity costs.

• Could be called upon to perform additional duties, if needed.

REQUIREMENTS 

• 3+ years of handling experience for auto property damage and bodily injury claims in the Property & Casualty industry
• 3+ years of litigation management experience is preferred
• Field investigation experience preferred
• Public entity experience is a plus
• College degree is preferred and a designation (e.g. AIC, AIM, ARM, CPCU) and/or insurance related courses are a plus
• Experience working in claims management systems and strong knowledge of Microsoft applications (Outlook, Word, Excel, and PowerPoint)
• Obtain and maintain necessary adjuster licenses

SKILLS 

Do you have strong knowledge of claims processes?

Extensive knowledge of public entity claims handling along with overall knowledge of the insurance industry; ability to read and understand legal documents.

Are you a problem solver?

Strong negotiation skills with the ability to quickly conceptualize the issues involved in the claim, make a plan and then execute the plan; anticipate situations and mitigate proactively.

Are you a good communicator?

The ideal candidate will have customer service experience and be able to explain simple and complex issues; strong listening skills; prepare and deliver presentations; professional oral and written communication skills are important.

Do you jump at the opportunity to learn and collaborate with colleagues?

Develop strong relationships with associates from within and outside the claims department; willingness to learn; assist with other tasks, if needed.

BENEFITS 

• Competitive Compensation Package
• Comprehensive Benefits, to include Employee Stock Ownership Plan (ESOP), 401K, medical, dental, vision, life and disability, generous paid time off and holidays
• Employee Training Programs
• Professional Development
• Work-Life Balance
• Flexible Hours
• Family-Like Work Environment