PSR II

We have a great opportunity to add two new team members in our Downtown Portland location in our Insurance Policy Service team!

Our AAA culture focuses on helping others and serving the needs of our membership. We create legendary customer service relationships with our members and colleagues. We are dedicated to incorporating our values into everything we do. 

At AAA Oregon/Idaho, we are:

• Trustworthy - act with honesty and integrity 
• Accountable - deliver on promises and take responsibility for the results
• Innovative - move forward and find a better way
• Joyful - bring a positive approach as we delight our members and colleagues
• Community - engage and connect with everyone we serve

Key Job Responsibilities:

• Obtain the appropriate information necessary to make changes to in-force policies directly from customers via telephone.
• Make changes to insurance policies and conduct follow ups to make sure changes are completed in an accurate and timely manner.
• Completing activities in applied software program (EPIC)
• Supporting agents in developing expiration dates and leads for insurance sales from member contact opportunities.

Desired Skills and Experience

P&C Insurance license preferred but not required. Two years’ experience or equivalent as an insurance licensed customer service representative preferred. High school education or equivalent required.

• Must possess strong interpersonal and communication skills
• Position requires customer service skills and ability to work in a team environment
• Ability to make decisions using sound judgment and use discretion
• Basic computer and match skills required

Normal working hours are Monday – Friday, 8:00 a.m. – 5:30 p.m.

Benefits to working for AAA:

• Stability and Company Reputation
• Rewarding job with Dedicated colleagues
• Great benefits package includes 75% employer paid premiums for low to zero deductible medical/dental plans for employees and their families. 
• Company paid life insurance and long-term disability
• 401k retirement with a generous employer match.
• Generous time off package including vacation, sick leave, holidays, and bonus days
• Free AAA membership and much more!