Appraiser Supervisor

At Windhaven Insurance we are always looking for A-players who want a challenge. If you are a driven person who wants to achieve great feats of growth within your career, then we want to talk to you! 

We are a successful, fast growing Property & Casualty Insurance group of companies headquartered in Miami, Florida; and we are looking for an Appraiser with supervisory experience to join our team in Dallas.. 

The Appraiser Supervisor is responsible for the daily performance of the appraisal group comprised of a small team of desk and field appraisers. Oversees Staff Appraisers’ quality and production with daily metrics and performance appraisals to drive the desired outcomes of the organization.  Also analyzes performance of each segment of the appraisal network including Staff, DRP Network, and IA Relationships to ensure execution of company standards to drive superior results.

The Appraiser Supervisor will work closely with the Appraisal Manager to help develop metrics for our DRP program and well as our desk auditors to ensure our estimates are completed timely and accurately. Also responsible for fielding complaint calls and addressing any issues with our network shops which may impact the customer experience.

Core Responsibilities

• Monitor and analyze appraisal outcomes, understanding the root causes of issues and putting in place action plans to address
• Review and approve staff appraisers’ estimates based on authority level. 
• Provides coaching and feedback to highlight team strengths and improve overall performance through daily interactions, monthly 1x1’s and sharing of technical guidance.
• Analyzes DRP performance and identifies opportunities for improvement
• Spend one day per week in the field reinspecting vehicles and observing estimate work
• Responsible for developing relationships with our network shops by providing feedback and identifying areas of opportunity to streamline the workflow to improve our relationships. 
• Assists with identifying shops that meet our criteria to be part of the network and works closely with the Appraisal Manager to increase coverage of our network shops. 
• QA DRP Work to ensure contractual obligations are being fulfilled with an emphasis on service-level agreements. Provide feedback to Appraisal Manager to discuss strategy on delivering feedback to the shops.  This includes spending one day per week in the field doing reinspections and visits.
• Assists Appraisal Manager with training needs by identifying trends to improve overall customer experience.

Skills/Experience

• 4+ years of experience in an Appraiser position with thorough experience in Appraising and Estimating
• Knowledge of Audatex/Auto source estimating systems
• Detail oriented
• Good communication skills, written and verbal
• Bilingual - English and Spanish preferred
• Supervisory experience preferred
• Strong negotiation and analytical skill

Windhaven Insurance is an Equal Opportunity Employer.  We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, genetic information, disability or any other characteristic.