Sales - Customer Service Advocate

Dialog Direct is seeking dedicated, caring individuals with diverse experiences, perspectives and cultures to provide exceptional and efficient customer service. When you join us, you'll work in a dynamic team environment alongside other energized, talented individuals who inspire their teammates to do their best.   

Provide the highest level of customer service and sales. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect. 

Our sales team is committed to being the best and strives to achieve personal sales objectives while collaborating toward corporate success. Our ideal candidate is a self-starter with high energy, a persuasive communication style, and excellent follow through skills.

Key Responsibilities:

• Ability to meet and maintain sales productivity and quality expectations
• Service all incoming calls from customers regarding complex inquiries
• Ability to explain the value and benefits of the products over the phone
• Must have experience initiating sales process and upselling
• At time make outbound follow up calls in a timely manner
• Strictly adhere to department policies, processes and procedures
• Participate actively in quality and training initiatives
• Resolves customer complaints by investigating problems and developing solutions; making recommendations to management
• All other duties assigned

Qualifications & Skills:

• Excellent Communication Skills (Verbal & Written)
• Detailed Oriented
• Minimum of one year of customer service and sales experience
• Must have ability to close sales with the customer
• Customer follow-up skills (call back on time, review account to understand the approach)
• PC literacy (Microsoft Excel) basic skills required and some knowledge of Outlook
• Exemplary customer service skills that include:
  • Attentiveness the ability to really listen. This is critical to understand what the customers' needs are so that you can meet and exceed them
  • Customer focused recognizes that the customer experience is crucial to the sales process. The goal is to WOW the customer throughout the phone call
• Strong sales skills that include:
  • Self-Confidence you are goal-oriented, believing in your skills understanding that it builds trust as you interact with customers
  • Closing ability this means you will close the conversation with confirmed satisfaction including asking for the sale
  • Follow-Up (permission-based outbound calls to be completed in a timely manner) this shows a customer that you are willing to keep working with them until they are satisfied  

About Dialog Direct

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
 

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.