Custard Insurance Adjusters, Inc.

Mission Statement:

Custard Insurance Adjusters' mission is to provide its clients with the highest quality of claim service available in the industry. We are recognized as a premier company, continuing to increase our role as a national leader in the claims service field. Our commitment to this mission is evident as we strive to:

Provide consistently superior products and services throughout CIA's network of branch locations in the United States.

Maintain a strong sense of urgency in responding to the needs of our clients.

Provide customized services, when needed, to satisfy the individual requirements of our clients.

Provide a fair and competitive price for the products and services offered.

Establish and maintain a partnership with our clients for long-term relationships.

Continue to place emphasis on excellence at all levels of our organization and increase our role as a national leader in the claim service field.

What we are looking for:

QUALITY ASSURANCE REPRESENTATIVE

NORCROSS, GA

Summary of Authority and Responsibility
Preapproves reports, invoices, and other file documentation submitted by the field as required by Senior Management for selected clients.  Conducts file reviews, audits and any other assigned activities to contribute to the goal of providing Superior Customer Service.

Supervision
Managed by the Quality Assurance branch manager, or in the absence of the QA manager, the Senior Management team member to whom the QA manager reports.

Minimum Requirements
College bachelor’s degree or equivalent preferred; 2-4 years of prior adjusting experience required; evidence of current adjuster licensure or clear plan to achieve licensure within 90 days of employment required; demonstrated oral and written communication, problem analysis, planning and organizational skills required.

Location and Equipment
The work location shall be the Custard corporate office unless authorized elsewhere by the Senior Management team member to whom the QA Manager reports.

Contact with Others
Contact with branch personnel as well as Regional/District Managers, and home office employees.

Duties and Responsibilities

• Handle assigned file and invoice approvals in accordance with the client’s requirements, Custards Standard Operating procedures, and generally accepted industry standards; remembering that the QA Department does not create any rules or requirements of its own and that the QA Department’s responsibility is to assist the branches and other Custard personnel with the goal of providing Superior Customer Service.
• The QA Representative shall strive to respond to submissions from the branch personnel in no more than four working hours from the time of submission.
• Perform other tasks as assigned by the QA Department Manager or by any member of the Senior Management team.

As with all positions, this function will be performed by a qualified person. No form of improper discrimination will be used as a job qualification.

For more information please visit our website at www.custard.com