Senior Claims Representative - Property - Tennessee

Southern Trust employees have been meeting the needs of independent agents and our customers since 1968. A career at Southern Trust provides an opportunity to take part in a team-oriented, challenging, and rewarding work environment. Our company is built on trust, relationships, and service to our team members, agents, and customers. We are looking for energetic, passionate people to help grow our company.

​​​​​​​​Summary

Under the direction of the Claims Manager, the Senior PropertyClaims Representative is primarily responsible for investigating, evaluating, and negotiating settlement of assigned claims of various levels of complexity with the goal of serving the customer and ensuring quality file handling. 

Essential Functions ​

 Pursuant to Company business strategies and good faith claims practices:

o Investigates assigned claims of various levels of complexity

o Negotiates assigned claims of various levels of complexity

o Settles (within authorized limits) assigned claims of various levels of complexity

o Establishes and maintains positive relationships with both internal and external customers providing excellent customer service

o Ability to work independently and handle tasks with high levels of technical complexity with minimal supervision

o Routinely manages a pending workload of assigned claims with high levels of technical and complexity

People Management – NONE

​​​​Job Requirements, Knowledge, Skills and Abilities

• High school diploma or equivalent education and experience required. Bachelor’s degree in related field preferred. Must possess strong communication and organization skills and ability to work with a personal computer. Demonstrated ability to interact with people in a professional manner, determine coverage, investigate and determine liability needed. 

Desired Knowledge, Skills and Abilities

• Extensive Knowledge of Property and Casualty Insurance

• AIC, CPCU, or other industry designation or working towards the designation preferred.

• At least five years industry experience preferred.

• Experience working with claims involving complex issues of subrogation, construction, and mitigation

• Extensive knowledge of construction techniques

• HAAG certification preferred

• Demonstrated ability to effectively manage complex claims involving exposures over $100,000 or more. 

Personal Characteristics

• Highest degree of honesty and integrity 

• Puts the success of the company ahead of personal success—team player

• Results, action-oriented, with “whatever it takes” attitude

• Shows concern for quality in their work and practices continuous improvement

• Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers

• Adapts to on-going change and works in a fast-paced, customer-focused environment

• Adheres to established company standards

• Works effectively within tight deadlines

Physical Conditions/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

The employee is often required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate. May work remotely and from the field in environments that may include hazards such as heights, scenes of fires, destroyed or damaged property, biological and industrial contaminants. The employee must often operate a motor vehicle to travel to a location for the purposes of scoping or evaluating a given claim. 

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Southern Trust offers a competitive compensation and benefits package which offers health, dental, vision, life and disability insurance. We offer a 401K savings plan with a generous match , profit sharing, health reimbursement account, flexible spending accounts, paid leave and holidays, and business casual dress.

Southern Trust is built upon teamwork and equal opportunity and is committed to developing and implementing a program of nondiscrimination. Southern Trust subscribes to the principles of an equal opportunity employer and will recruit, interview, hire, classify, select for training, promotion, demotion, discipline, rates of pay or other compensation, transfer, termination, and recall on the basis of merit and qualification without regard to race, religion, creed, color, national origin, physical disability, genetic information, sex, age, or any other characteristic protected by law.