Department Manager - Commercial Lines

Growing Agency is seeking a Commercial Lines and Employment Benefits Department Manager.  The Department Manager will oversee all marketing and servicing activities to provide the highest standards in commercial insurance brokerage services and relationships. Responsible for oversight of office operations and administrative support to the office.

Responsibilities of Department Manager:

• Responsible for formulating the overall strategic direction of commercial insurance solutions that support the overall business and operational needs of Agency's clients
• Investigate, develop, and maintain dependable market relationships with all needed markets to support current and anticipated business acquired by Agency
• Ensure that relationships between producers and associates are cooperative and productive
• Review new business for the department and qualify prospects on behalf of the producers.  Coordinate team assignments for servicing of new clients
• Responsible for assigning department workload and monitoring new business capacity to ensure associates are performing at an optimal level
• Designate individual responsibility and establish scope of authority within the department for the accomplishment of department and Agency objectives
• Recommend organizational structure, processes, staffing and other resources for the department to support growth and strategic objectives.  Prepare annual operational and staffing budget
• Responsible for succession planning and ensure that associates with growth potential are identified as candidates for development
• Participate in the recruitment of associates to the department and manage the interview and hiring process
• Lead regular department and specialized group meetings
• Understand best practices and workplace technology.  Work with other departments to ensure both are used efficiently and effectively
• Attend management and leadership strategic meetings
• Communicate in a positive manner to contribute to a cohesive, pleasant work environment
• Protect the confidentiality of information learned by performing the duties of the position
• Comply with Agency procedures and policies

Qualifications:

• Bachelor’s Degree in Business Administration or related field and/or years of experience. Typically seven to ten years of Client services experience is required equivalent
• Knowledge in EPIC a plus
• Extensive experience in management and leadership over multiple individuals
• Strong technical knowledge of commercial property and casualty coverages.  Experience in account executive level brokerage services and client management
• Substantial experience in marketing and servicing the insurance needs of large client accounts
• Ability to travel