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Claim Representative - Casualty, GL, Auto

Job Summary: 

Conducts claims investigations, determines coverage and liability, and negotiates (settle, authorize or deny payment) to conclusion the claim within authority limits.  Recognizes and investigates all cases involving casualty claims, auto bodily injury and general liability.  Ensures timely financial transactions, including reserving and review and payment of vendor bills.

Role Education and Experience Requirements:

  • Bachelor's degree preferred; minimum of Associates degree or combination of secondary education (and/or other related certifications, such as AIC, CPCU or alternative designation as approved by management) and comparable, progressive experience.
  • Possession of, or ability to attain, required licensing within 3-6 months.
  • A minimum of 4 years claims experience in Property and Casualty Insurance and related certifications as listed above.
  • Strong organizational skills and high attention to detail; ability to manage multiple priorities, work to deadlines, adapt to change in a fast-paced metric-focused environment; must be able to manage diary timely and complete tasks to ensure that cases move to the best financial outcome with timely resolution.
  • Excellent listening, verbal and written communication skills; must possess ability to communicate effectively across all levels of the company with internal and external customers, vendors, etc.
  • Strong conceptual, analytical and problem-solving ability; proven negotiation and decision-making skills a must.
  • A basic understanding of litigation management and insurance accounting.
  • Ability to build and sustain positive and collaborative working relationships.
  • Proficiency and proven skill in use of computer programs and mainframe, including strong knowledge and utilization of Microsoft Office products (Outlook, PowerPoint, Excel, etc.) and claims systems such as ImageRight, Blue Zone, etc.

Due to the financial responsibilities of this position, all candidates will be subject to the credit check process.