Claims Specialist ll
- Employer
- Aon National Flood Services
- Location
- Overland Park, Kansas
- Salary
- mid 40's
- Posted
- Jul 02, 2018
- Closes
- Aug 01, 2018
- Ref
- 2443295
- Category
- Claims, Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Aon is looking for a Claims Specialist ll. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our National Flood Services Claims business group in Overland Park, KS.
SUMMARY:
Investigates and resolves personal and commercial flood damage claims from an inside position in our Overland Park, Kansas office. Collaborates with independent field adjusters and our customers to quickly and professionally restore lives and businesses after a flood.
Responsible for managing a claims inventory and handling claims within the prescribed authority and adhering to best claims handling and estimating practices.
RESPONSIBILITIES:
- Utilize professional communication in all interpersonal interactions with internal and external customers.
- Promptly and effectively handle assigned claims with the appropriate supervision and within the assigned authority levels.
- Determine proper policy coverages and apply best claims handling and estimating practices.
- Maintain appropriate financial reserves and evaluate and settle claims in a timely and accurate manner.
- Utilize Xactware suite of tools and all other available resources to assist customers with building and contents claims.
- Own the customer claims experience and maintain regular contact with customers throughout the claims process. Identify opportunities for subrogation and salvage and facilitate the appropriate steps for recovery.
- Work with other teams as necessary to ensure relevant information is shared as required and the appropriate actions are taken to meet customers’ needs and expectations.
- Be willing and available to assist as needed with catastrophe (CAT) duty