Billing Analyst

Hallmark Financial Services, Inc. is a diversified specialty property/casualty insurer with offices in Dallas-Fort Worth, San Antonio, Chicago, Los Angeles and Atlanta. Hallmark markets, underwrites and services approximately half a billion dollars annually in commercial and personal insurance premiums in select markets. Hallmark is headquartered in Fort Worth, Texas and its common stock is listed on NASDAQ under the symbol "HALL." 　

As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth.

Position Summary:

The Billing Analyst is responsible for daily cash allocation, managing suspense (unallocated cash) working closely with finance department to support month end processes, handling collections, and notice of cancellations for non payment of premium while working with our broker partners to ensure timely payments. 

Job Duties

• Manages the end-to-end receivables process for multiple business units including:
  • Issuing and distributing accurate invoices
  • Obtaining proper approvals and documentations for issuing checks, processing write-off, etc.
  • Tracking accounts receivable and transactions
  • Reviewing payments for accuracy and reconcile in system(s)
  • Collecting outstanding receivables and reducing delinquency including:
    • handling collections
    • notice of cancellations for non payment of premium; and
    • working with our broker partners regarding payments. 
  • Identifying and escalating issues as necessary
  • Handling customer complaints and resolving billing issues
  • Participating in departmental projects as required.

• Acts as a liaison with other departments and facilitates interdepartmental communication.
• Keeps manager and team members informed of activities and/or problems within assigned area of responsibility; refers matter beyond limits of authority and expertise to team/department lead for direction.
• Mentors, teaches, and trains new incoming staff members.
• Communicates expectations, assignments and responsibilities clearly and professionally.

Education, Experience, Knowledge and Skills: 

• BS/BA in accounting or similar field is preferred
• 5-7 Years Experience with a solid understanding of budgets, finance concepts, and collections
• Good knowledge of billing procedure and insurance terms  
• Ability to provide efficient and effective customer service by telephone, in person, and in writing. ​
• Ability to establish and maintain effective working relationships with others. ​
• Ability to develop, implement, and assess performance metrics
• Two years of business office experience preferred in Microsoft Office programs and in desktop technology.
• Attention to detail
• Team player
• Deadline-driven, organized and detail-oriented.
• Organization and time-management skills and ability to meet tight deadlines
• Strong problem-solving skills, investigative mindset and work ethic.
• Excellent written and oral communications skills.
• Excellent interpersonal skills