Assistant Risk Manager

POSITION OVERVIEW

• Supervises support staff.  Assist the director with coordinating and organizing office operations by setting standards, monitoring compliance with those standards and designing policies for office operations.  Provides support for and resolution of critical matters regarding the operations of the Risk Management Office.

Principal RESPONSIBILITIES

• Reviews all incoming correspondence; composes and prepares responses and maintains appropriate records and files for all correspondence.
• Provide direct support in the management, administration, development and implementation of policies and practices.
• Assist in the management of participant data critical to the distribution of invoices and collection of premiums.
• Oversee TPA administration of claims programs for compliance with service standards.
• Interface with attorneys to insure proper direction of litigated claims and quality of representation.
• Forwards certain correspondence to appropriate department staff for necessary action utilizing a unique knowledge of the organization and functions of managers and staff therein. 
• Secures appropriate responses to all insurance inquiries and ensures follow-up.
• Ensures the proper administration of Diocesan car insurance, including but not limited to obtaining info from insured parties; issuance of  ID cards when necessary; requesting Certificates of Insurance from carriers; transmission of necessary information to appropriate Diocesan departments; and review to ensure that all necessary transactions have been completed in accordance with office procedures.
• Issues acknowledgement of receipt for all new insurance claims, including Workers’ Compensation, to claimant and appropriate carrier and submits to Director for review.
• Upon completion of Director’s review of claims, issues either “Direct Contact” letter, “Attorney Rep” letter, or “Incident Only” letter to appropriate third party administrator and maintains a log file of claim status.
• Performs reconciliation of auto glass claims.
• Prepares annual budgets; ensures proper maintenance of all financial records; approves expense requests; maintains other reports or statements in connection with finances.
• Develops and /or revises department procedures and practices.
• Functions with office/agency leaders as the person responsible for the supervision and review of the support staff.

REQUIREMENTS

• College degree and extensive experience (10+ years’ relative experience) in all aspects of insurance operations, particularly brokerage, claims administration and customer service.
• Previous experience with management, adjustment, and settling of workers compensation, general liability, and auto liability required.
• Familiarity and ability to interpret policy information and contractual agreements.
• Phone, communication, and organizational skills and ability to handle multiple tasks required.
• Attention to detail is a critical skill required.