Experienced Inside Property Technician
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Allstate Insurance Company has an exceptional career opportunity for an Experienced Inside Property Adjuster in Columbia, MD!
About the Team
The Claims Department is here to restore peoples lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.
About the Position
Under limited supervision, this job is responsible for investigating, negotiating and settling one or more types of complex specialized property insurance claims such as environmental, errors and omissions, litigation, and foreclosures. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. Specialty areas include litigation, condo, public adjuster and mortgagee.
Specific responsibilities include
Researches and responds to complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
May handle first notice of loss of water damage claims
Coverage, Liability and Evaluation
Investigates, reviews, determines and verifies complex coverage/policy information
Acts as a resource to MCO on complex claim/coverage matters and high severity claims
Completes errors and omissions coverage investigation
Reviews files and makes recommendations to refer files to Home Office for escalation
Reviews/approves complex and occasionally highly complex repair estimate
Prepares damage estimate
Organizes and reconciles bills
Selects estimate for review/reinspection
Conducts fast track estimating
Handles additional living expense claims as needed
Handles contents inventories and contents pricing analysis and prepares claims reports
Handles claims that include Public Adjuster involvement
Adheres to applicable compliance standards
Refers, receives and reviews legal opinion on exposure on files
Manages complex claim files in litigation, including managing cases in mediation or arbitration (non-subrogation), negotiating out-of-court settlements on files in litigation, and reviewing defense attorney letters, litigation plans and strategy
Manages claim file legal expense
Assists in researching or responding to or resolving complex compliance issues
Other Projects and Responsibilities
May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
Conducts subrogation investigations
Bachelors degree in related field preferred or equivalent experience
5 - 10 years of prior claims handling experience strongly preferred
Knowledge of Xactimate strongly preferred
Excellent written and verbal communication skills with a passion for helping others.
Strong organizational and computer skills.
Persistence and the ability to work through and solve problems.
Bilingual candidates are strongly encouraged to apply
Has and maintains all appropriate licenses and registrations for the role per state requirements
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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