Claims Resolutions Specialist, Fast Path Property

Location
Danvers, Massachusetts
Salary
Not Specified
Posted
May 08, 2018
Closes
Jul 07, 2018
Ref
94099#GIJ--LibertyMutual.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified
Advance your career at Liberty Mutual - A Fortune 100 Company!Manages, investigates and resolves assigned Property Loss claims. Provides policyholders with exceptional customer service. May assist Claims Representatives with in-person inspection/policyholder contact where necessary.Responsibilities:
  • Investigates, determines coverage of loss and adjusts all elements of routine Property Loss claims.
  • Writes appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
  • Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
  • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
  • Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and disposition of the claim.
  • May be called upon for catastrophe duty.
Qualifications:
  • Demonstrated understanding of building construction principles. Knowledge of coverages provided within various homeowner policies.
  • Proven ability to provide exceptional customer service experience.
  • Effective negotiation skills.
  • Ability to effectively and independently manage workload while exhibiting good judgment.
  • Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
  • The capabilities, skills and knowledge required is normally acquired through Bachelors Degree or equivalent experience and at least 6 months of directly related experience.
  • Ability to obtain proper licensing as required.
Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.
Job: Claims
Primary Location: United States-Massachusetts-Danvers
Schedule: Full-time
Salary: $53,000-$65,201
Education Level: Bachelor's Degree (16 years)
Travel: Yes, 10 % of the Time

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