Customer Care Specialist

This Job: Customer Care Specialist

You'll Report To: Customer Care Lead

What You'll Do: Provide customers with enhanced service in the placement and maintenance of residential property insurance.

What You’ll Do

You'll be Responsible for:

• Responding to inquiries and questions from agents, customers and internal departments via email and phone.
• Providing agents and insured customers accurate information.
• Researching and resolving issues.
• Answering calls professionally and expediently.
• Providing administrative, general office and clerical services as required.
• Processing mail and all other correspondence
• Participating in projects/assignments that support policy services.
• Maintaining the superior level of customer service

What You’ll Need to be a Top Candidate

What You'll Need to be a Top Candidate:

Education: Associate’s Degree required.

Experience: Two (2) years of personal lines experience, or combination of education and experience.

Licensure:  Florida licenses 20-44 (Personal  Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred.

Knowledge:                       

• Demonstrated skills in the use of computer software applications. 
• Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. 
• Familiarity with various types of insurance policies preferred.

Skills:                                 

• Proven ability in customer service required. 
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
• Ability to communicate effectively with a wide variety of technical / professional / consumer clients. 
• Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information.
• Ability to balance timeliness and accuracy.
• Ability to listen and communicate clearly while maintaining proper confidentiality. 
• Strong decision-making and problem solving skills. 
• Ability to innovate regarding methods and approaches to existing and future work processes.
• Ability to be resourceful in information gathering and assess information for the best possible decision. 

Your Environment

Your Environment:

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.