Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under close supervision, this position is responsible for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Completes formal training program for consideration of advancement to claim representative Outside Property position. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others.
Primary Job Duties & Responsibilities
Complete required training in the Property Trainee Program which is a three phase program that is approximately 12 weeks. The program is a mix of online, virtual, classroom, and on-the-job training. Classroom training is at Claim University in Hartford, CT. Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts). Takes necessary statements. Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through on meeting commitments to achieve optimal outcome on every file. Works closely with Unit Manager or mentor to promptly resolve assigned claim. Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters. Refers claims beyond authority as appropriate based on exposure and established guidelines. CAT Duty
High School Diploma or GED and one year of customer service experience OR Bachelors Degree required. Valid driver's license - required.
Education, Work Experience & Knowledge
Bachelors Degree preferred or a minimum of 2 years of work and/or customer service related experience preferred. Customer Service experience - preferred
Job Specific & Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Strong verbal and written communication skills - Basic Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic
Environmental: Exposure to Excess Noise - Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions - Continuously Work Schedules: Weekend work hours - Occasionally Other: Travel - Occasionally Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given.
Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously Standing - Continuously Lifting items up to 36-50 pounds - Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Frequently Driving - Continuously This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Licensing or Certificates
Valid passport preferred.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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