Supervisor, QA (NE)
- Career Level
- Not Specified
York Risk Services Group is a premier provider of insurance, risk management, alternative risk, pool administration and claims management solutions to clients across hundreds of industries. Recently named by Forbes as one of "America's Best Midsized Companies 2017" We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.
Essential Duties and Responsibilities
All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.
Responsible for operational results to include:
Audits work for accuracy, makes necessary corrections to ensure thoroughness
Manages daily incoming work
Makes calls as need to ensure work product is as expected including scheduling as required
Follow up by phone to ensure customer/patient/client satisfaction.
Helps investigates customers problems and finds solutions.
Ensure daily work assignment (logs/billing sheets, etc.) are complete
Monitor all systems and reports to ensure all files are being processed timely.
Act as first point of contact for team members when attempting to resolve and triage issues.
Respond and correct billing errors or discrepancies.
Assisting in IT testing and development as needed
Manage reporting needs as assigned.
Develop and refine process efficiencies
Continue to answer phones and assist customers
Continue to enter and process work orders, assignments
Provide oversight for employee performance with Manager:
Approve employee payroll each week.
Manage employees schedule and time off requests.
Cover employees shifts as needed due to absence.
Provide documentation and feedback to ensure benchmarks are met
Assist in writing and delivering annual employee reviews
Join the closing supervisor rotation.
Assist with other departments as needed.
Other duties as assigned.