Claim Account Executive
Mitsui Sumitomo Marine Management (U.S.A.), Inc. | Los Angeles, California | 3/12/2018
- Develops and maintains a detailed knowledge of clients' business and service needs through ongoing contact and on-site account visits as appropriate.
- Establishes an effective relationship with key contacts authorized to make decisions. Promotes an effective and successful relationship with Brokers / Producers. Acts as liaison between external clients and internal departments to resolve service issues.
- Documents and maintains critical account management information. Reports to Zone Leaders providing regular feedback on all account activity, including status and call reports.
- Identifies service problems, program trends, develops and delivers solutions to the client within timeframes that meet and/or exceed expectations.
- Participates in new business service presentations and annual stewardship meetings to provide appropriate communication of available service platforms and program performance.
- Participates in renewal meetings with the clients to solicit feedback relative to service expectations and results. Ensures accurate and timely completion of client requests.
- Assists with account receivables, collections, and other accounting matters as necessary.
- Interfaces with internal MSMM departments as needed to fulfill client requests and share client service feedback. Documents all client-related claim service requests utilizing Special Claim Instructions.
- Bachelor's degree (B. A.) from four-year college or university preferred.
- 5+ years of prior large account management experience including sales, marketing and servicing property and casualty insurance-related accounts is required including basic knowledge of P&C Claims.
- Same day and overnight travel required (up to 15%)
JOB OVERVIEW
Pay
Industry
Category
Career Level
Competitive salary and comprehensive benefits package
Claims, Customer Service, Marketing / Communications
Experienced (Non-Manager)
Mitsui Sumitomo Marine Management (U.S.A.), Inc. (“MSMM”) is a United States subsidiary of MS & AD Insurance Group Holdings, Inc., one of the world’s top property/casualty insurance carriers with over 38,000 employees in more than 39 countries & regions worldwide.
MSMM manages the business affairs of three U.S. commercial property/casualty insurance companies: Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc. and Aioi Nissay Dowa Insurance Company of America, all rated A+ (Superior) by A.M. Best Company (for the latest rating, access www.ambest.com).
MSMM specializes in providing commercial property and casualty insurance products and related services to customers throughout the U.S.
In joining MSMM, you are becoming part of a worldwide team dedicated to:
- Making a lasting contribution to the enrichment of society by bringing security and safety to people and businesses around the world through the sale and servicing of its insurance products;
- Realizing customer satisfaction by working to provide the finest products and services to consistently meet our clients’ growing needs; and
- Meeting our shareholders’ expectations and strengthening their trust in us by continuously improving our business.
We value each employee’s unique set of skills and contributions and believe that each employee plays an important role in the success of MSMM.
MSIG refers to the MS&AD Insurance Group insurers underwriting coverage: Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc. and Aioi Nissay Dowa Insurance Company of America. MS&AD Insurance Group, 15 Independence Boulevard, Warren, P.O. Box 4602, New Jersey 07059-0602.
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