Claims Clerical Support Supervisor
- Employer
- Davies Claims Solutions
- Location
- Nashville, Tennessee
- Salary
- Salary commensurate with experience. Excellent benefits and PTO bank.
- Posted
- Feb 28, 2018
- Closes
- Apr 29, 2018
- Category
- Administration / Clerical, Claims
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
SUMMARY
Supervises clerical support staff to ensure productivity and to maintain the efficient, effective operation of the team.
JOB REQUIREMENTS:
- Responsible with input from AVP / Claim Manager for hiring of Claim Assistants and related staff
- Monitor workflow and workloads, adjusting assignments and providing assistance as necessary
- Responsible for training and cross-training of unit
- Responsible for completion and administering performance reviews, coaching sessions, coordination of PTO, etc. with direct reports
- Responsible for problem resolution with clients, internal and external customers or others through effective communication
- Other administrative and supervisory duties as required
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to write reports, business correspondence and procedure manuals
- Ability to respond to inquiries from clients, internal and external customers
- Ability to handle confidential information
- Ability to communicate effectively with others both orally and in writing
- Ability and willingness to learn quickly and utilize new skills as a result of rapidly changing information and/or technology
- Ability to prioritize and must possess strong organizational skills
REQUIRED EDUCATION AND/OR EXPERIENCE:
High school graduate or equivalent. Should have 2-3 years claim office experience; prior supervisory experience helpful