Underwriting Support Assistant

About the Job

Unico American Corporation, through its subsidiaries, underwrites property and casualty insurance in the western states, primarily, California. The company's subsidiaries provide property, casualty, health, and life insurance products, as well as insurance premium financing and membership association services. The company's subsidiaries market their insurance products primarily through a network of brokers and retail agents. Unico American Corporation was founded over 35 years ago and it is located in Calabasas, California.

This position reports to the Administrative Support Supervisor and works to provide administrative support, such as general office, data entry, email communications, and accounting work, to the underwriting department.

Essential Functions

• Provides outstanding service to all policy holders, business owners, agents and brokers, and ensures they are properly assisted via phone, email and/or in person.
• Ensures all communications are routed to the correct recipient in a timely, accurate and thorough manner.
• Handles mail and document processing which may include scanning, faxing, distribution, filing, photocopying, correspondence and record keeping.
• Completes appropriate policy actions including but not limited to policy issuance and the processing of, reinstatements, endorsements, cancellations, declinations and billings in a timely, accurate and thorough manner.

Other Functions

• All other duties, as assigned.

Competencies

• Interpersonal Skills.
• Communication Proficiency.
• Organizational Skills.
• Technical Capacity.
• Good Judgment.
• Ethical Conduct.
• Thoroughness/Detail-oriented.

Managerial/Supervisory Responsibility

This position has no managerial/supervisory responsibilities.

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and to hear. The employee frequently is required to sit and stand; walk; use hands to hold, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Though some flexibility in hours may be allowed, the employee must be available during the company’s regular business hours, Monday through Friday, 8:30am to 5pm and for additional time outside of regular business hours, to support the company’s business needs.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

• High school diploma.

Preferred Education and Experience

• 1 year in an outward facing customer service position.

Additional Eligibility Qualifications

• Must have proven track record of effective working relationships with peers.