Claims Services Assistant

The Claims Services Assistant provides administrative assistance to the claims department and handles work under the direction of the Claims Services Manager.

ESSENTIAL FUNCTIONS:

• Assign claims to adjusters and examiners
• Review requests to reassign claims and updates claim info in Sugar; confirms change with applicable parties
• Email department heads with sinkhole and liability new claim information daily
• Review notifications when new claim has invalid email address; notify Call Center management and have them update info
• Work with Claim Services Support Representatives responding to requests for Certified Copies of Policies (COP)
• Review claims involving appraisal demands, and proof of loss submitted, send response to applicable parties
• Process mortgage change requests through CSC for accounting department
• Process subrogation payments and track on subrogation spreadsheet; examine claims for subrogation reimbursement owed to insured, update reserves, handle releases, and submit to accounting
• Process payments received from contractors regarding MRP claims and communicate information to MRP Manager and Director of Claims
• Send copies of recorded statements to outside parties on a CD when needed
• Process requests for Loss Run information
• Add Attorneys and Public Adjusters information into Sugar
• Other duties and administrative projects as assigned
• May have opportunity to work extended hours providing assistance in the event of a Catastrophe (CAT).

REQUIRED EDUCATION AND EXPERIENCE:

• Associates degree preferred; High School diploma required
• 2+ years of experience in the insurance industry; preferably experience involving homeowner’s claims
• 620 Florida All-lines Adjuster License

PREFERRED QUALIFICATIONS:

• Ability to handle a variety of duties, including tasks that are time sensitive
• Excellent time management, organizational and communication skills
• Proficient in Microsoft Office, including Word, Excel, and Outlook