Insurance Claims Processor
- Employer
- Code Blue, LLC
- Location
- Springfield, Ohio
- Salary
- $28,000.00 to $31,000.00
- Posted
- Oct 17, 2017
- Closes
- Nov 06, 2017
- Ref
- Claims Representative
- Category
- Claims, Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue revolution is the place for you.
Code Blue, LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service. Because we are an innovator in the industry, our water mitigation team members must possess a certain level of specialized knowledge, but don’t worry, Code Blue has an exceptional group of talented professionals providing all the necessary training.
Position Description:
- Work with assigned contractors and manage between 15 and 30 property damage claims at any given time.
- Analyze inquiries and serve as an advocate for the policyholder/homeowner.
- Review loss and coverage information and determine if the policy provides coverage for the type of loss.
- Actively manages claims to mitigate damage for insurance carriers and expedite closure of claims. This includes daily contact while contractor is onsite to minimize reconstruction and drying cycle times.
- Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner.
- Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
- Review loss and coverage information and determine if the policy provides coverage for the type of loss.
Requirements:
- High school diploma or equivalent.
- Keyboard a minimum of 35 words per minute, preferred 55 words per minute
- Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.
- Able to handle conflict in a professional and courteous manner.
- Minimum of 3 years experience with Customer Service
- Excellent communication skills
- The ability to exercise discretion, independent judgment, and manage time wisely
- Insurance industry background is a plus.
Benefits:
- Recognition Awards: Associate of the Month $500, Associate of the Year $1,000, Innovator Award $3,000, and Presidents Award $4,000
- $1,000 Scholarship Awarded Annually
- IICRC training, Water Restoration Technicians License
- Incentive pay plan
- Medical, dental, vision and life insurance, 401K
- Monthly Wellness Activities: Including prizes for participation and a healthier you
- Discount at AT&T
- Opportunity for advancement
Job Type: Full-time