Claim Consultant

Department: Claim Consulting Services Department

Job Summary:  Responsible for providing exceptional claims and risk management customer service to clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from the following disciplines: Life Sciences, Healthcare, Construction, Manufacturing, OCIP’s, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services .

Principal Responsibilities:

• Functions as integral member of client’s claim & risk management team.
• Is a liaison between client and carrier.
• Creates a specific “Claim Service Plan” for each client.
• Creates and Negotiates with Carrier/TPA or Wholesaler the specific Special Claim Servicing Requirements unique to each client.
• Builds a relationship with each of their clients.
• Provides client advocacy to ensure the best result for the client.
• Conducts analysis on each claim for financial impact to client and company.
• Manages multiple lines of coverage for each and every client.
• Acts as a subject matter expert with claims issues
• Works independently and makes independent decisions based on broader knowledge level.
• Develops close working relationship with Account Team members, Senior Account Executive, Account Executive, Account Manager, CSR and Production personnel. 
• Provides Account Team with Pre-Renewal, New Business claim materials, including data analysis.
• Accompanies Account Team members on prospect calls when necessary.
• Position may require overnight travel, to include helicopter, plane & train travel.
• Is a liaison for Conner Strong & Buckelew with the various carriers, wholesalers and third party administrators and outside vendors with whom we interact.

Other Functions

• Keeps updated in industry trends and coverage changes
• Works on and negotiates special claims projects
• Updates Claim Consultant Service Plan calendars
• Provides “back-up” to other Consultants who are unavailable due to PTO, etc
• Other duties as assigned

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum 5 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Must have the ability to be flexible and be available 24/7.
• Must stay abreast of changes in Insurance industry.
• Must be able to travel out of town via plane, train, or auto and visit client sites.
• Must be organized and detail-oriented and possess a positive attitude.
• Excellent oral and written communication skills.
• Must be self-motivated with the ability to work independently.
• Must possess excellent analytical skills and problem solving skills.

Specialized Knowledge or Licenses:

• Valid Property & Casualty License

• Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred
• Valid Driver’s License