Business Support Lead/Trainer
- Employer
- First Group
- Location
- Lake Mary, Florida
- Salary
- Not Specified
- Posted
- Sep 11, 2017
- Closes
- Nov 27, 2017
- Ref
- 4517292607#GIJ--J2CBackfill.1
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Company First American Title Insurance Company, the largest subsidiary of First American Financial Corporation (NYSE: FAF), traces its history to 1889.
One of the largest title insurers in the nation, the company offers title services through its direct operations and an extensive network of agents throughout the United States and abroad.
First American Title provides comprehensive title insurance coverage and professional services for purchases, construction, refinances, or equity loans.
The company s thorough searches, title clearance, and insurance help to produce clear property titles and enable the efficient transfer of real estate.
First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017.
For more information, visit www.
firstam.
com.
First American Title Insurance Company is currently seeking a highly organized and analytical-minded Title and Escrow Business Support Lead, Systems Analyst and Trainer for the Vacation Ownership Services division.
The ideal candidate will possess solid interpersonal skills to conduct virtual and in-person training's and presentations.
These skills will also be necessary to act as a liaison between operations and IT developers.
The candidate will have prior experience working with Sharepoint websites, will possess a clear understanding of the assigned groups' business practices, have strong project management skills and ability to learn, design, test and recommend relevant enhancements to proprietary software.
The ideal candidate is a self-starter who will be expected to learn the transaction processes and business practices of our division with the expectation of becoming the subject matter expert and to support the divisional training aspect of their role.
Out of state travel will be required.
The Business Support Lead, Systems Analyst and Trainer will oversee, develop, coordinate and administer internal training programs for Vacation Ownership Services division employees.
Translate business into system definitions and solutions.
Resolve system problems to ensure customer processes run smoothly.
Document business processes, training procedures, standard operation procedures and project status, among others.
Identify training needs, standardize training initiatives, and track and report on training success.
Sets a positive example to others relative to professionalism and the respect of others in order to contribute to a positive tone in the workplace.
-Conducts or facilitates general and specific training/instruction programs for organization employees either in person/face-to-face or virtual/webinars.
-Responsible for new hire orientations -Provides orientation and training on new course materials through the selection of appropriate training aids and/or materials.
-Prepares lesson plans relevant to training material.
-May track and analyze training programs by examining training participants' job performance.
-Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
-Actively participates in the design, testing and implementation of new software, training/instructional materials including web publications, policies and procedures manuals and client-specific guidelines.
-Ongoing monitoring of publications, periodicals, web-based information, etc.
, to identify leading-edge developments in the field of corporate training and the measurement of staff performance and accountability.
-Works under general supervision.
-Actively contributes to the results of a team and works towards achieving team goals and objectives.
-Become a subject matter expert in all major areas of the division and support the team with overflow production as the need arises.
Job -Must have high school diploma or equivalent -Bachelor's degree is highly desirable -3+ years title insurance industry related experience required, escrow experience a plus -2+ years training, facilitating and/or coaching experience required -Excellent written and verbal communication skills -Proficient in MS Office -Valid driver's license.
First American invests in its employee s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion.
We are an equal opportunity employer.
For more information about our Company and our dedication to putting People First, check out firstam.
com/careers.
One of the largest title insurers in the nation, the company offers title services through its direct operations and an extensive network of agents throughout the United States and abroad.
First American Title provides comprehensive title insurance coverage and professional services for purchases, construction, refinances, or equity loans.
The company s thorough searches, title clearance, and insurance help to produce clear property titles and enable the efficient transfer of real estate.
First American was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017.
For more information, visit www.
firstam.
com.
First American Title Insurance Company is currently seeking a highly organized and analytical-minded Title and Escrow Business Support Lead, Systems Analyst and Trainer for the Vacation Ownership Services division.
The ideal candidate will possess solid interpersonal skills to conduct virtual and in-person training's and presentations.
These skills will also be necessary to act as a liaison between operations and IT developers.
The candidate will have prior experience working with Sharepoint websites, will possess a clear understanding of the assigned groups' business practices, have strong project management skills and ability to learn, design, test and recommend relevant enhancements to proprietary software.
The ideal candidate is a self-starter who will be expected to learn the transaction processes and business practices of our division with the expectation of becoming the subject matter expert and to support the divisional training aspect of their role.
Out of state travel will be required.
The Business Support Lead, Systems Analyst and Trainer will oversee, develop, coordinate and administer internal training programs for Vacation Ownership Services division employees.
Translate business into system definitions and solutions.
Resolve system problems to ensure customer processes run smoothly.
Document business processes, training procedures, standard operation procedures and project status, among others.
Identify training needs, standardize training initiatives, and track and report on training success.
Sets a positive example to others relative to professionalism and the respect of others in order to contribute to a positive tone in the workplace.
-Conducts or facilitates general and specific training/instruction programs for organization employees either in person/face-to-face or virtual/webinars.
-Responsible for new hire orientations -Provides orientation and training on new course materials through the selection of appropriate training aids and/or materials.
-Prepares lesson plans relevant to training material.
-May track and analyze training programs by examining training participants' job performance.
-Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
-Actively participates in the design, testing and implementation of new software, training/instructional materials including web publications, policies and procedures manuals and client-specific guidelines.
-Ongoing monitoring of publications, periodicals, web-based information, etc.
, to identify leading-edge developments in the field of corporate training and the measurement of staff performance and accountability.
-Works under general supervision.
-Actively contributes to the results of a team and works towards achieving team goals and objectives.
-Become a subject matter expert in all major areas of the division and support the team with overflow production as the need arises.
Job -Must have high school diploma or equivalent -Bachelor's degree is highly desirable -3+ years title insurance industry related experience required, escrow experience a plus -2+ years training, facilitating and/or coaching experience required -Excellent written and verbal communication skills -Proficient in MS Office -Valid driver's license.
First American invests in its employee s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion.
We are an equal opportunity employer.
For more information about our Company and our dedication to putting People First, check out firstam.
com/careers.
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