Client Advocate & Communications Specialist

Aon Is Looking For A Client Advocate & Communications Specialist.

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our National Flood Services business group within Aon Affinity, in Overland Park, KS As a Client Advocate & Communications Specialist, you will report directly to the Claims Leader.

Responsibilities

• Supporting the marketing and corporate goals of the company by developing and executing a variety of claims communications vehicles. The position entails utilizing internal data to create reports that will be used to identify, quantify, communicate production trends, aid in the development of marketing strategies, and assist in the administration of the claims management process. 
• Utilize claims reporting production data and create reports designed to assist in the management of agencies and to drive production goals.
• Design and build quarterly communications with clients communicating claims trends/analysis
• Development of Customer Advocacy Reports -complaint/compliment analysis
• Development of New Customer Facing Communications
• Review/Edit Claims Customer Facing Communication/Letters
• Development of Catastrophe Claims Communications to Clients and Sr Executive Team
• Responsible for the development, creation, and timely distribution of corporate publications, including print and electronic newsletters and client claims newsletters, CAT materials, meeting presentations, policyholder communications. Work with marketing for press releases, and announcements.
• Provide office technology support and training for the Claims team, and apply communications solutions, through various tools, that benefit and enhance the relationship with internal and external customers.

You Bring Knowledge and Expertise

Requirements

• Excellent communication and grammar skills, both written and oral.
• Strong knowledge of editorial procedures.
• Proficient in desktop publishing software and Microsoft Office programs, including word and PowerPoint.
• Advanced knowledge of Microsoft Excel, including pivot tables and data manipulation for generating reports.
• Detail oriented and comfortable working in a fast-paced office environment
• Exceptional communication and organizational skills
• General business maturity – handle sensitive information (e.g., recruiting, performance management)
• Bachelors -Communications/Marketing/English

We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. 

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer.

DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.