Risk Control Consultant

Job Description

Position Title:                     Risk Control Consultant

Department:                      Risk Management          

Classification:                     Exempt

Reports to:                         Director of Loss Control/Risk Management

Job Statement:                               

The Risk Control Consultant analyzes assigned clients’ risk management and loss control environments and recommends appropriate courses of action to support the clients’ efforts to keep their workplace safe. 

Works closely with Brokers, Claims examiners, Board Members and clients on best solutions that can be seamlessly implemented.  Develops and manages in-house safety management skills to identify problems and suggest cost effective solutions taking into account customer may have limited resources.  Reviews compliance with such agencies as CAL-OSHA, NFPA, ANSI, ASTM, and DOT and provides clients with technical information on standards, codes, and regulations. 

Represents and provides exceptional customer service to enhance client relationships and client retention. Provides on-going frequent guidance to keep clients up to date on services, measure outcomes, and support continuous improvement. 

Job Responsibilities:

Essential Functions

• Maintain consistent and supportive interaction with Producers, Risk Department Staff, Claims Staff, CSA’s, Account Executives and other internal partners.
• Works closely with the Captive Groups and stays up to date with all the latest requirement and demands of the members and managements team.
• Will lead and provide workshops at the request of the Captive Group.
• Participate in Risk Management Team development, including preparing management reports and team building presentation as requested.
• Maintain professional standing and appropriate credentials.
• Establish ongoing communications with internal departments for client strategy issues.
• Assist in the development and marketing of new products and business opportunities.
• Review existing safety program and assess client’s compliance and effectiveness.
• Provide assistance and guidance with writing or augmenting programs that are deficient.
• Perform on-site inspections (workers’ compensation, property and liability).
• Schedule, conduct and create work product and follow up with all accounts and prospects as assigned.
• Respond effectively and appropriately to specific loss concerns raised by clients.
• Provide claims cost containment strategies and assistance to clients, i.e. risk reduction techniques.  etc.
• When appropriate, provide loss trend analysis with recommendations and action plan.
• Create well written internal and external communications.  Reviewing copy for errors in grammar, punctuation, and spelling and check material for readability, style, and agreement with InterWest policy and practice.
• Produce and deliver quality safety training programs as qualified to teach subjects.
• Comply with all department follow-up guidelines to review actions taken, and results obtained, from recommendations made to clients.
• Keep clients informed of any changes with safety/compliance regulations.
• Maintain relevant reporting and documentation of activity as set by the Director.
• All other duties as requested by the Director of Loss Control.

  Marginal Functions

• Develop ongoing data collection and reporting strategies of industry best practices and work with the platform administrator in posting that data.
• As products are developed that are relative to InterWest Insurance Services, LLC. Risk Department all products and programs will be branded appropriately.

Job Qualifications: 

Education:  Bachelor's degree in occupational health, safety, or a related field, such as engineering, or science, or an equivalent combination of education and experience appropriate for the position.

Experience:  At least five years’ experience involving work in and knowledge of the principals, practice, and techniques of risk management.  Experience must include the development of training classes, creation of well written training materials, and demonstration of effective presentation and facilitation skills.  Solid knowledge of state and federal regulations related to risk management as well as interpretation of compliance code.

Special Requirements:  Valid driver’s license, access to a vehicle, and must be able to comply with InterWest Insurance Services Personal Auto Usage Policy.

Current standing as a Member of the American Society of Safety Engineers, the National Safety Council, or Occupational Health Safety Technologist (OHST) or Safety Management Specialist (SMS) or other Board of Certified Safety Professional Designations, will be weighted.

Required Job Skills & Competencies:

• Analysis and Problem Solving – Understands analyzes and develops solutions for problems related to servicing clients and performing job functions.  Consistently exercises discretion and judgment to effectively analyze factors concerning risk, liability, safety and occupational hazards.
• Reasoning Ability – Advanced analytical and problem solving skills are important. Must be able to determine why accidents occur and what corrective measures to implement. Prioritize services to meet both client demand and department standards, and recognize that client resources may be limited so patience and encouragement will be needed. 
• Research – Ability to conduct research utilizing websites, periodicals and literature to prepare for trainings and workshops.
• Computer Knowledge - Demonstrates knowledge of and ability to learn essential functions associated with technology utilized in daily workflow, including correspondence, data entry, email, Internet, Intranet, spreadsheets and entering, storing & accessing data from company systems. Proficiency with a variety of computer programs including Word, Excel, Outlook and PowerPoint to create training modules.
• Customer Service – Possesses strong customer service, presentation and communication skills. Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.  Effective presentation and facilitation skills.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles.

• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Must work well independently.  Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed; self motivated with an organized style.
• Innovation - Meets challenges with resourcefulness.

Supervisory Responsibilities:  This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is approximate 70% field work and 30% administrative work.  The administrative work   is typically in an office environment and the worker is not substantially exposed to adverse environmental conditions.  During field work the worker may be exposed to potential risks associated with a client’s worksite.  Appropriate personal protective equipment required for the environment should always be used, i.e., eye protection, hard hats, hearing protection, gloves, etc.  Driving conditions may be hazardous, particularly in rural areas and seasonal conditions.  Occasionally, overnight stays are required to effectively provide service to clients.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly to frequently stand; sit; drive; walk-normal surfaces; use hands to finger, to keyboard, handle, or feel objects, tools or controls; talk and hear. The worker will walk with clients around worksites, warehouses and construction projects on uneven surfaces for extended periods of time.  Stand for up to four hours at a time while providing training and classes. Sit at a computer workstation for two hours at a time, taking mini-breaks every 50 minutes.

The employee is occasionally required, bend, twist, turn, reach with hands and arms, and may lift and/or move up to 40 pounds.  Specific vision abilities required by the job include close vision for example to view the computer, reading and analyzing data.  Distance and peripheral vision, depth perception, and the ability to adjust focus for frequent driving (up to 4-6 hours per day, at least three days a week).

Benefits

InterWest has a comprehensive benefits section to include:

• Medical
• Dental
• Vision
• Disability 
• Life Insurance

Plus generous Paid Time Off and Sick Time for all employees!