Customer Service Representative - Insurance/IME

Dane Street is looking for highly motivated candidates to join our Customer Service team. Dane Street offers an exciting work environment, competitive compensation and a strong growth potential.

A Customer Service Rep is in the center of our critical relationships with our clients, our technical team and our operations teams. As a member of our team, you will be responsible for managing the new and currently scheduled Disability Peer Reviews and working closely with the other Disability Peer team members to ensure the physicians have all necessary materials needed for their upcoming review.

Required Minimum Education:

• A graduate of an accredited High School program or equivalent required.
• A graduate of an accredited College/University program preferred.

Description of Key Tasks and Responsibilities:

• Intake and schedule new peer review cases with the appropriate doctor. 
• Manage sending out of appointment letters to appropriate parties.
• Review upcoming scheduled Peer Reviews and ensure the physicians have all materials needed for the exam(s).
• Make reminder calls to reviewers and provide them with claim details.
• Manage and track when required information for currently scheduled Peer Reviews are missing/needed.

Special Skills and Attributes:

• Required skills include excellent computer skills (Apple Operating System, Google Chrome search engine and e-mail), attention to detail, stellar communication, and organizational skills.
• Communicate effectively with remote team members and/or external contacts.
• Must have a strong comfort-level in speaking with the referring client, claimants, and/or physician.

If you want to work in an exciting, fast-paced environment, where you can provide meaningful contributions, then we encourage you to apply

About Dane Street:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful, astute forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers and Pharmacy Benefit Managers. We provide customized Independent Medical Exam and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process. https://en.wikipedia.org/wiki/Independent_medical_examination