Customer Service Representative - Claims

The Customer Service Representative is responsible for handling phone calls pertaining to claims. 

ESSENTIAL FUNCTIONS:

• Answers and/or returns calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims.
• Responds to inquiries, answers questions, and provides claim status information.
• Updates claim notes documenting phone calls and what action was taken.
• Transfers callers to appropriate persons as needed.
• Review emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims; call customer and answer questions, update claim notes as applicable.
• Other duties and administrative projects as assigned.
• May have opportunity to work extended hours providing customer service assistance in the event of a Catastrophe (CAT).
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REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma required.
• 2 years of customer service experience, preferably in the insurance industry.
• Florida 440 license required.

PREFERRED QUALIFICATIONS:

• Experience providing customer service regarding homeowner’s insurance claims.
• Florida Adjusters 620 license.
• Good time management, organizational and communication skills.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.