Claims Director

Job Description - Specific Objectives

• The handling / management of moderate to significant severity General Liability, Automobile Liability, Professional Liability and Property claims involving schools and other public entities.
• Provide assistance and training to claim staff on General Liability, Automobile Liability, and Property claims.
• Insured and broker contact to secure additional claim information, communicate loss information, and work collaboratively with insureds and brokers on claims within their Self Insured Retentions and/or Deductibles.
• Communicate all necessary and appropriate claims developments to BPEM underwriting and senior management as appropriate
• Ensure all large loss and exposure reporting requirements are met, and appropriate claims are referred to BPEM management, as well as WR Berkley  management
• Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds and brokers
• Willing and able to travel for mediations, insured meetings, trial and conferences as necessary

Overall Job Responsibilities

• Support and assist the Claims Department in continually reviewing and analyzing all aspects of the claims process to conform to industry best practices
• Must be detail oriented with strong organizational skills
• Excellent communication skills, ability to influence, and high Emotional Intelligence required.
• Must be competent in the use of Word, Excel, Powerpoint and other business oriented applications
• Proactively manage individual claims from notice to closure, utilizing the appropriate resources to each claim as each fact pattern dictates
• Develop, implement, document and execute on claims strategies, so as to ensure the appropriate result is obtained on each individual claim
• Timely and accurately reserve all individual claim files as appropriate within individual’s assigned authority
• Be able to manage moderate to significant General Liability, Automobile Liability and Professional Liability claims involving schools and other public entities
• Communicate all necessary and appropriate claims developments to BPEM underwriting and senior management as appropriate
• Participate in claims and/or marketing meetings with insureds and brokers as needed
• Participate and attend conferences as required
• Ensure all large loss and exposure reporting requirements are met, and appropriate claims are referred to BPEM senior management, as well as WR Berkley  management
• Identify issues and trends in the portfolio; communicate trends to underwriters, insureds and brokers
• Operate within claims authority for the BPEM claims organization
• Work as a partner with BPEM underwriting to develop marketing strategies, and an understanding of underwriting strategies for the BPEM book. 
• Contribute to business development by attending marketing, and/or renewal meetings with insureds and brokers
• Provide feedback to underwriting as to claims trends on both a macro and micro level
• Provide feedback and/or suggestions relating to various policy wordings
• Attend and participate in mediation and/or trials as necessary
• Proactively establish relationships with brokers and insureds to allow for BPEM claims to set itself apart from competitors
• Establish and develop the business reputation of the BPEM claims organization
• Operate within all ethical and legal parameters as identified by the WR Berkley organization
• Other duties as assigned