Financial Operations Associate

Public Consulting Group, Inc.

(PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need.

Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.

S.

and in Montreal, UK and Poland.

The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve.

Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

OPERATIONS SUPPORT DESCRIPTION:The operations support team manages the inbound document and outgoing mail process.

Inbound documents are received by our mail room, scanned and uploaded for a triage process to determine document type and thereafter allocated to the appropriate department for processing.

Once triage and scanning occurs documents can be managed electronically and in some instance travel direct to the processing department through our BPM (Business Process Management) system.

The operations support team completes fulfillment of Customer Service, Program Management and internal FOC team requests.

The support team manages the outbound mail inserting, postage and deliverable process.

GENERAL SUMMARY: Expected to perform all mail room and office administration duties in a fast paced, dead-line driven work environmentResponsible for maintaining records of mailings, supply inventory, and maintenance needsResponsible for maintaining relationships with mailing vendors to assist with bulk mailing needs and back-up servicesResponsible for maintaining adequate records/documentation for audit and internal control purposesOther responsibilities include routing mail, email, and other administrative support duties as assignedESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as appropriate and necessary).

The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully.

Include appropriate references to quantitative abilities, computer skills, writing skills, research skills and general attributes.

(Note: It may be helpful to use the PCG performance evaluation tool as a reference point.

) Manage Outside Vendor Relationships Establish working relationship with all maintenance vendors (Pitney Bowes, Copy Pro, Boston Bean, etc.

) Create and maintain service request database showing frequency of services needed/ maintenance performed Manage Office Supply/Mailing Inventory Needs Create and maintain office supply laptop inventory spreadsheet Submit all office supply/mailing supply orders Ensure paper and check stock are readily available Assist in General Office Production Needs Assist with general filing needs of all projects Assist with scanning of all checks, EFT remittances, and other files onto network drives Help projects manage e-fax documents Other duties as assignedEDUCATION and/or PREVIOUS EXPERIENCE REQUIRED (include any required certificates, licenses and registrations): Education: High School or equivalent.

Experience: 2-4 years experience, preferably in a deadline driven environment.

Skills:Process improvement orientedExcellent accuracy and attention to detailCreative problem-solving, eager to find customized solutionsConfident and energetic in approachHave excellent verbal and written communication skillsReliable, and your team members can count upon youAbility to balance quality of work, focusing on Compliance/Procedure while driving efficiencyMaintaining a positive work environment is imperativeWorking knowledge of MS Windows, Excel and WordAbility to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environmentMust be able to stand long periods of time lifting / bending, and able to lift up to 25lbs Public Consulting Group, Inc.

pledges full support to the Affirmative Action Program and policy of nondiscrimination and equal opportunity in compliance with Executive Order 11246, as amended, as well as applicable state and local laws, directives, and regulations.

Public Consulting Group, Inc.

recruits, hires, trains, and promotes persons in all job titles without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability, or protected veteran status.

We ensure that hiring and promotion decisions are in accord with equal employment opportunity principles by imposing only requirements that are job related and do not have an adverse impact, and that other employment decisions further the principle of equal employment opportunity.

Public Consulting Group, Inc.

ensures that all personnel actions such as compensation, benefits, company-sponsored training, education, tuition assistance, transfer, demotion, termination, layoff, return from layoff, and social and recreational programs are administered without regard to protected group status