Property Claims Field Estimator - Phoenix, AZ

Join our hardworking, collaborative team where your contributions will be celebrated and valued.

Why Stillwater?  We’re a national insurance provider that offers a full suite of insurance products and services. We strive to be the most respected insurance provider in the United States and that respect starts with our employees.

We currently have an opening for a Property Claim Field Estimator in the metropolitan area of Springfield, Virginia.

Position Details:
This is a work-from-home position where you would handle the estimating of damages to residential properties (Homeowner Claims).

Position Objective:
The Property Claim Field Estimator supports the Claim Divisions goal of ensuring a high level of customer service for our customers. The Property Claim Field Estimator will work on moderate to complex property field claims that require on-site inspection to determine the extent of structural damages.

PRINCIPAL ACCOUNTABILITY:

Estimating Loss & Damages 
-  Gathers information via on-site inspections and prepares accurate estimates by using Xactimate estimating systems, replacement research results and finally contractor data to establish fair and competitive pricing within Fair Claims Acts.
-  Determines when to repair or replace structural items dependent on careful review of factors involved.
-  Provides a clear explanation of the estimate to the customer, answers all questions and then recommends structural settlement values to the handling adjuster.
-  Completes on-site inspections in a timely manner per company guidelines.
-  Identifies complex issues and seeks assistance as needed from management.

Investigation 
-  Identifies the cause and origin of structural damages and reports this information to the handling adjuster.
-  Identifies issues regarding policy coverage, obtains non-waiver as needed and reports this information to the handling adjuster.
-  Recognizes when to secure public documents to complete a claim file investigation.
-  Recognizes when to secure items involving subjugation and salvage. Secures, preserves and maintains evidence in a legal manner.
-  Recognize Fraud triggers and reports this information to the handling adjuster. 

Achieve excellent customer service 
-  Be courteous, polite and honor all commitments.
-  Recognize, controls and resolves disputes with tact and diplomacy.
-  Return all phone messages the same day as received.

QUALIFICATIONS / REQUIREMENTS

•  Three years of property field claim experience preferred.
•  Four year college degree preferred.
• Xactimate Software experience.  
• Exceptional knowledge of estimating damage and repair techniques for residential construction.  
• Demonstrated ability to effectively handle moderate to complex property claims.  
• Demonstrated fundamental understanding of homeowner policies and endorsements related to property coverage.  
• Sound business judgment, effective human relations, problem solving and analytical skills.
•  Experience with mid-range computer systems and PC applications.  
• Exceptional investigation skills.  
• Valid driver's license required including defined automobile insurance liability coverage plus an acceptable driving record.
   

Stillwater offers:

•    Business casual work environment – wear your jeans to work.
•    Work from the convenience of your home office.
•    Medical, dental, vision and life insurance benefits to keep you and your family protected.
•    401(k) Plan to help you plan for your retirement.
•    Gym/Fitness Center reimbursement to support your commitment to staying healthy.

Generous Paid Time Off (PTO) program to help you maintain your work/life balance.

Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.

 Offer for employment is contingent upon the favorable responses from both a background investigations and  a pre-employment drug screen.

Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.