Accounts Receivable Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process payments accurately and timely to ensure proper crediting of the appropriate customer’s account; while minimizing unapplied or misapplication of payments.  
• Research payments when necessary and assist in the resolution of cash application or refunds as required.
• Contact customers for additional information as required for processing payments.
• Handle calls from brokers and insureds, and process phone payments
• Issue notice of cancellation letters for non-payment; follow up with brokers, insureds & AE to prevent cancellation
• Generate account current statements, process payments and follow up with broker & AE to resolve issues
• Distribute pay-as-you-go statements
• Submit collection requests for uncollectable audits
• Ability to work independently and to carry out assignments to completion within parameters of instructions given by direct supervisor.
• Professional demeanor; team player orientation
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

QUALIFICATIONS

• Bachelor’s Degree
• 3-5 years experience
• Basic understanding of Accounts Receivable and lockbox operations
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• 10-key adding machine proficiency preferred
• Strong analytical skills; detail oriented; and have technical aptitude for multi-systems.
• Must be able to multi-task, work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service