Client Services Representative - Albany, NY

Brown & Brown, Inc  |  Orange, CA  |  Administration / Clerical, Customer Service, Entry Level
 
 

Company: Brown & Brown Program Insurance Services, Inc.

The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls. The team is responsible for delivering service in a courteous, professional, and efficient manner. The CSR will interact with customers and insurance agents to discuss Errors and Omissions insurance. Perform administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Responsibilities:

  • Support incoming calls, emails, and online chats from customers
  • Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
  • Respond to questions and requests from clients/customers/agents quickly and accurately
  • Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
  • Retrieve and respond to voicemail and emails
  • Occasional outbound call campaigns


Required Competencies:

  • Some call center experience desired
  • Customer service experience desired
  • Must become a licensed Property & Casualty Insurance Agent within 90 days of hire

We are an Equal Opportunity Employer. 
We take pride in the diversity of our team and seek diversity in our applicants.