Company Overview
Brown & Brown is an independent insurance intermediary that through its licensed subsidiaries provides a variety of insurance products and services to corporate, public entity, institutional, trade, professional, association and individual clients. Headquartered in Daytona Beach, Florida, offices are located across the United States, with products and services offered through four major business divisions. We are listed on the NYSE as BRO. Our corporate culture is built on vision, speed, agility and strength that allows us to thrive in the very competitive insurance environment. This unique culture has enabled us to quickly chase down new opportunities, adapt our products and services to best meet market demands, and satisfy our many and varied clients. Our drive to be the best has made Brown & Brown one of the largest and most respected independent insurance intermediaries in the nation, with 75 years of continuous service.
Job Overview
Client Services Representative - Albany, NY
Company: Brown & Brown Program Insurance Services, Inc.
The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls. The team is responsible for delivering service in a courteous, professional, and efficient manner. The CSR will interact with customers and insurance agents to discuss Errors and Omissions insurance. Perform administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.
Responsibilities:
- Support incoming calls, emails, and online chats from customers
- Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
- Respond to questions and requests from clients/customers/agents quickly and accurately
- Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
- Retrieve and respond to voicemail and emails
- Occasional outbound call campaigns
Required Competencies:
- Some call center experience desired
- Customer service experience desired
- Must become a licensed Property & Casualty Insurance Agent within 90 days of hire
We are an Equal Opportunity Employer.
We take pride in the diversity of our team and seek diversity in our applicants.