Customer Service Representitive
- Employer
- Free State Staffing
- Location
- Boca Raton, Florida
- Salary
- $15-$16 an hour
- Posted
- May 31, 2017
- Closes
- Jul 30, 2017
- Ref
- Quoting Specialist
- Category
- Claims, Customer Service
- Job Type
- Contract
- Career Level
- Experienced (Non-Manager)
POSITION SUMMARY:
Licensed homeowner's insurance specialist to prepare and present new business premium quotes and provide service to prospects calling into the new business quote line.
ESSENTIAL FUNCTIONS:
• Manage incoming calls to the new business quote line
• Provide detailed information regarding policies and coverage
• Respond to customer inquiries over the phone in a positive and professional manner
• Demonstrate extensive knowledge of Florida homeowner's insurance coverage and exposure
• Qualify prospects and provide accurate rate quotes in a timely manner
• Maintain attention to detail and accuracy in all aspects of the work to prevent errors and omissions
• Manage multiple projects and tasks with positivity and enthusiasm
• Perform some aspects of quality control for the customer service call center, record outcomes in the appropriate database
• Assist with special projects and other customer service related activities as needed
• Other administrative duties as may be required
REQUIRED EDUCATION AND EXPERIENCE:
OTHER QUALIFICATIONS:
- High school diploma required, some college preferred
- Florida Department of Professional Regulation 440 License to service property insurance; 220 License preferred
- Minimum of 2 years customer service experience in the insurance field; a focus on homeowners insurance in Florida preferred
- Excellent verbal and written communication skills; bilingual (Spanish) is a plus
- Proficiency with MS Office (Word, Excel and Outlook)
- Exceptional customer service skills
- Project a positive and enthusiastic attitude
- Strong time management and organizational skills