Customer Service Representitive

POSITION SUMMARY: 
Licensed homeowner's insurance specialist to prepare and present new business premium quotes and provide service to prospects calling into the new business quote line. 

ESSENTIAL FUNCTIONS:
• Manage incoming calls to the new business quote line
• Provide detailed information regarding policies and coverage
• Respond to customer inquiries over the phone in a positive and professional manner
• Demonstrate extensive knowledge of Florida homeowner's insurance coverage and exposure 
• Qualify prospects and provide accurate rate quotes in a timely manner
• Maintain attention to detail and accuracy in all aspects of the work to prevent errors and omissions
• Manage multiple projects and tasks with positivity and enthusiasm
• Perform some aspects of quality control for the customer service call center, record outcomes in the appropriate database
• Assist with special projects and other customer service related activities as needed
• Other administrative duties as may be required 

REQUIRED EDUCATION AND EXPERIENCE:

OTHER QUALIFICATIONS:

• High school diploma required, some college preferred


• Florida Department of Professional Regulation 440 License to service property insurance; 220 License preferred


• Minimum of 2 years customer service experience in the insurance field; a focus on homeowners insurance in Florida preferred

• Excellent verbal and written communication skills; bilingual (Spanish) is a plus


• Proficiency with MS Office (Word, Excel and Outlook)


• Exceptional customer service skills


• Project a positive and enthusiastic attitude


• Strong time management and organizational skills