Insurance - Director of Property & Casualty Operations

Alper Services LLC, located in Chicago, IL, is a privately-owned Insurance Broker and Consultant founded in 1966. We are recognized as an industry leader with strong client relationships and a long-term client base.  As the Director of Operations for our Property & Casualty Division, you will lead and perform a variety of management and operations functions.

Primary Responsibilities:

• Manages Commercial P&C Account Managers and Central Processing Unit servicing of clients
• Selects, trains, and develops an efficient and effective staff
• Manages the workflow and efficiency of the overall operations of the Commercial Lines P&C team, optimizing automation
• Directs and monitors training programs in support of Commercial Lines client retention and growth
• Develops, implements, and monitors account marketing strategies.  Negotiates best available terms and conditions for appropriate premiums/service fees
• Ensures compliance with all marketing and support functions related to Alper Services' client service standards and procedures
• Manages relationships with insurance companies, wholesale and specialty markets
• Maintains relationships and provides feedback to Team Leaders and Account Executives regarding servicing of clients
• Other projects as assigned by President, etc.

Qualifications:

• Bachelor's Degree required
• Continuing education in insurance courses and possession of designation in CIC, CPCU, ARM and/or equivalent is strongly desired
• Current Illinois Producer's License in Property & Casualty and Life & Health required
• Valid Illinois Driver's License
• Minimum of 7 years of progressively responsible experience in insurance operations, demonstrating a thorough knowledge of P&C Commercial brokerage business
• Ability to lead, mentor, and develop employees
• Excellent verbal and written communications skills
• Excellent negotiating skills
• Proficient in Microsoft Word, Excel, and PowerPoint as well as AMS system
• Thorough knowledge of automation, quality management, training methods and procedures
• High energy level
• Ability to work under pressure and meet deadlines