Credit and Collections Specialist

Job DescriptionABOUT US Supply provides superior solutions service to the plumbing and HVAC communities. We wholesale distribute our quality products, guaranteed by our next day delivery services, to our ever expanding pipeline of satisfied customers. We've been doing business for over 65 years, and though the industry has changed, our mission to be the best business partner has never wavered! As a dynamic company, US Supply is in search of highly talented and enthusiastic individuals to expand our business. We offer fun, challenging, career growth opportunities in our company. If you show us you have the desire to learn, we have the desire to teach! Become leaders in customer service! JOB SUMMARY The Credit & Collections Specialist is a problem solutions expert within our company. As a B2B specialist, you will be working with repeat businesses by developing relationships, maintaining accounts and resolving outstanding issues to create win-win solutions. This is accomplished by monitoring existing customers accounts in good credit standings, developing creative and workable solutions to promote payment by customers with cash flow/ payment challenges. Additional responsibilities include evaluation and analysis of new potential customers to determine credit worthiness to keep in line with our Company's procedures and goals. DUTIES AND RESPONSIBILITIES Develop relationships with business and individual customers by delivering superior customer account care, strong communication and follow through to accurately and timely resolve issues, provide information and the connection between customers and teams at our branch locations. Existing Accounts: Collect outstanding accounts receivables on accounts with payment terms and for customers issuing uncollectable checks Review and release orders for customers who hit credit hold throughout the day Evaluate customers for requested or needed account changes Understand regulatory procedures and process necessary paperwork through the legal system for collections, liens, bonds, bankruptcy Review and analyze reports to be up-to-date and knowledgeable regarding customers status and act when necessary to reach or maintain department goals for delinquency, DSOs, etc Develop spreadsheets to track required specific customer information Update customer files to maintain integrity of the information New Accounts: Process credit applications Review customer profiles performed by sales personnel Analyze accounts to help determine credit options Set up new accounts Create and send welcome letters Miscellaneous: Maintain all customer files and document all communications in the customers log Update information for our Credit group and attends monthly meetings Submit needed information for credit inquiries Help develop new processes and improve existing ones Back-up responsibilities of A/R Specialist to include: reception, cash application, open and distribute mail, process and distribute invoices/statements QUALIFICATIONS High school diploma or GED Minimum 2 years collections and customer service experience with contractors and/or with small business to business relationships Demonstrated strong communication and customer service skills with emphasis on problem resolution Ability to work in fast-paced, high energy environment Excellent time management skills and ability to meet deadlines Strong mathematical, analytical and organizational skills Demonstrated ability to multitask effectively and accurately High degree of detail orientation Proficient in Microsoft Excel and Word Ability to bend, and reach into file cabinets, and to lift up to 10 lbs from ground level. Ability to type data (30 WPM minimum) and read a computer screen. Work Environment We are about team work and mentor-ship. You'll become a part of the colorful culture we provide here. We are not another office environment with no soul! We're a family built of outgoing individuals. We work hard, we laugh! Position Type and Expected hours of work: non-exempt, full Time: hours are Monday Friday 8:00 A.M. to 5:00 P.M. Overtime as required based on business needs. Travel to other branch locations exists, but is infrequent. If you are interested in being a part of the US Supply Team, apply now! Company DescriptionWe are a family owned regional wholesale distributor of HVAC and Plumbing Supplies established 67 years ago. As a strong force in our markets, we currently operate 11 locations, two distribution centers and a company showroom with our corporate office located in West Conshohocken, PA. We strive to grow by providing excellence in Customer Care and creating Win-Win solutions to the contractor and do-it-yourself customers. We are professionals operating in a casual family type environment; focused on team collaboration and communication to develop our business. We offer growth opportunities through career development, a complete benefits package to include medical benefits, paid time off and 401K match.