Property Operations Claims Manager

Preferred Mutual is a 120 year old stable, profitable, forward thinking insurance company of 300+ employees.  Independent by nature we think about insurance solutions a little differently.  As a company we listen, problem solve, examine challenges and collaborate on solutions being flexible and adaptable to ever evolving needs.  What we do for our clients we do for our employees.  We are process and domain experts, focused on solutions that deliver results for our clients and our company.  We offer a great work environment, professional development, challenging careers and competitive compensation.

We are in search of a Claims Manager, Property Operations to join our team.  This will be a permanent opportunity with some travel between headquarters in New Berlin, central New York’s Oneonta area and our Latham / Albany office.

As a hands-on Property Operations Claims Manager you will provide leadership and strategic direction for first party operations; and drive selection and implementation of technological solutions aimed at delivering cost effective/efficient processes leading to industry leading customer service.

You will:

• manage hiring process, including building of talent and developing technical and clerical staff to achieve maximum quality performance and results; provide technical guidance and direction to staff by communicating claim principles, philosophies, practices, procedures and techniques; create customer-focused TEAM sharing common vision of service expectations
• implement Company programs on reserving, file evaluation, litigation management for designated units, ensure proper file documentation and reporting, loss recovery and file disposition
• develop property and auto physical damage claims budget
• ensure timely, accurate and stable case reserves in accordance with PMIC claim reserve program; develop and maintain viable Business Recovery Plan and CAT Plan
• monitor operating efficiency of department through control of loss adjusting and litigation expenses, while achieving loss severity control; be accountable for appropriate resolution of Insurance Department complaints and full implementation of Regulatory Compliance.

The ideal candidate must possess:

• minimum Bachelor's degree, or equivalent educational/work experience
• at least one of the following insurance designations: SCLA, AIC, CPCU, CIC
• significant auto and property claims experience to include time in managerial capacity; experience as trusted adviser to management and teams while exemplifying highest standards of ethics and service
• solid knowledge and understanding of auto and property claims and terminology; litigation management and policy interpretation, including property, auto and casualty lines of business
• demonstrated ability to analyze and proactively adapt to changing claims needs by instituting changes/programs leading to both better service and cost containment
• superior communication skills (oral and written), who has mastered presentation techniques

Preferred Mutual offers Company sponsored health insurance, including medical, dental, vision and prescription coverage (on hire) with HSA and FSA, base, bonus, 401(k) with company match, pension, vacation, short/long-term disability, life insurance, subsidized cafeteria and business casual environment.

Contact Carolyn Santiago, HR Specialist-Recruiter, Preferred Mutual at carolyn.santiago@preferredmutual.com to begin a dialogue.

Preferred Mutual is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.