Account Associate- Commercial

Overview:THEPOSITION You ll work with a designated sales and service team to deliver the best service to our Commercial Insurance clients. It s your job to embody our stellar reputation as you work with customers, colleagues and carriers. This is an entry-level service position and PayneWest has created a promising career path with opportunities to move up the ladder and specialize in niche industries as you move forward. WHAT YOU LL BE DOING Amazing customer service:ensure customer service needs are addressed in a timely fashion and effectively. Work on new and renewal marketing:including negotiating with carriers, preparing presentation and proposal materials, collecting customer information and ordering policies from carriers. Update customer information:keep accurate, up-to-date records on customers in our agency management system. Plus(the fine print): you ll follow organization policies and procedures, sales and service standards and established workflows. You ll ensure quality control through proper file documentation and maintenance. You ll maintain confidentiality and be an all-around awesome member of our team. THE PERSON WE RE SEARCHING FOR: You re ready to throw all stereotypes of insuranceout the window and love your job. You re smart.You understand business and people. You re good with people, even on the tough daysgood customer service is just part of who you are and you love making people happy. Team oriented.You maintain positive relationships with your colleagues and you enjoy it. Leadership skills.You actually walk the walk. You lead by example. You re that person everyone can depend onto pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers. You love to learn. You can adaptbecause our industry changes constantly and so do the needs of our clients. You re good at staying on your toes. You re ready for a meaningful change.No more corporate vanilla structure for you. You re ready to embrace our core values:accountability, balance, excellence, integrity and respect. SKILLS Bachelor s Degree and/or equivalent business experience. A track record of providing excellent customer service. Eager to work in a collaborative and innovative environment. Driven to be proactive and detail oriented. Motivated to be a team player and help others. WHAT TO EXPECT At PayneWest, we often act as de facto consultants. We are the expert that walks into our client s life and helps them make positive changes in their business so that they re more competitive and protected. We take the philosophy that not only are we there when a client has a claim but we are there to help minimize their risk in the first place. From guiding businesses to developing custom insurance portfolios and finding creative solutions, we expect you to use your business skills and to be creative and flexible as you do your job. ABOUT US Here at PayneWest insurance is not boring.It s anything but. We like to work as a team. We re an employee-owned company, and we re in it together for the good of our clients, colleagues and communities. We re fiercely independent about how we do business and we d like to keep it that way. With 700 employees and 30 offices in Washington, Oregon, Idaho, and Montana,we are one of the top 40 largest independent insurance agencies in the country. We offer all the value-added services of a national firm except we aren t just about a quote, sale, and a renewal. We advocate for our clients first and foremost. It s about a relationship, smart business sense, long-term strategies, and being part of the community. Each of our offices has their own distinct personality. THE PERKS A competitive salary, a potential for profit sharing and a benefit package that includes paid paternity and family medical leave. We re committed to a diverse workplace and a good work-life balance and offer a great career path with room for growth. OUR CULTURE We think we ve developed a pretty great work culture. We strive for continuous improvement and excellence in our industry and our communities. We respect quality of life and nurture and balanced personal and professional environment. We treat our clients, colleagues and communities with fairness, decency and good citizenship.