Business Office Specialist

Job Purpose:Perform varied duties in accordance with the Business Office procedures.Key Responsibilities:Ensure all internal and external phone calls (patients, staff, insurance companies, etc.) are handled in a professional manner, providing good customer service and following the MNGI golden rule philosophy of treating everyone with respect and dignity.Participate in the posting of patient and insurance payments, adjustments and refunds as well as having an understanding of insurance remits/EOB.Demonstrates an understanding of EPM/EHR as it relates to insurance, demographics, ROI information, and other specific screens related to the functions of daily Business Office activities.Responsible for understanding the patient flow from the time of the scheduling of an appointment, front desk process, coding, billing, application of payment and collections.Commitment to work with patients, insurance companies, collection agencies or co-workers to address or resolve any issues or concerns.Other duties may be assigned to meet business needs.Supervisory Responsibilities:NoneQualification Requirements:In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working knowledge of:Word processing and/or other computer applicationsCustomer ServiceInsurance payersPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee must be able to sit for long periods of time. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee must be able to lift 10-20 lbs. occasionally.Working Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee works in an office environment and is exposed to a computer monitor daily. The employee receives incoming phone calls throughout the day.