Auto-Owners Insurance, a top-rated insurance carrier and Fortune 500 company, is seeking an experienced and motivated claims professional to join our team based out of our Gaylord Claims Branch, Gaylord, MI. The position requires the following:

• Candidate will be responsible for a territory that consists of the eastern three counties of the Upper Peninsula of Michigan (Chippewa, Mackinac & Luce) and will need to reside in or near this area.
• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses. 
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims.
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms. 
• Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure that claim payments are issued in a timely and accurate manner.
• Handle investigations by phone, mail and/or a physical inspection.

Desired Skills & Experience

• Bachelor’s degree or equivalent experience.
• A minimum of 3 years handling multi-line property and casualty claims, with an emphasis on property claims preferred.
• Field claims handling experience is helpful, but not required.
• Knowledge of Xactimate residential damage estimating software is preferred, but not required.
• Above average communication skills (written and verbal).
• Superior customer service skills and sincere desire to help people.
• Ability to resolve complex problems or issues.
• Organize and interpret data.
• Ability to handle multiple assignments and multi-task.
• Be self-motivated and able to work from home w/ minimal supervision.
• Possess a valid driver’s license and acceptable driving record (for company car).

Benefits

Competitive salary, matching 401(k) retirement plans, fully-funded Pension plan, bonus programs, paid holidays, vacation days, personal days, paid sick leave, and a comprehensive health care plan.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Company Description

Auto-Owners Insurance is a mutual insurance company comprised of five property and casualty companies and one life/health/annuity insurer. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. Our written premium is nearly $6 billion, and we are proud to be ranked among the Fortune 500 every year since 2002. Auto-Owners continues to be recognized for exceptional financial strength and stability among the nation’s largest insurers. We partner with independent agencies that sell our products and are consistently acknowledged for our superior customer service to our agents and our policyholders.

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan, and bonus programs, Auto-Owners is also committed to work/life balance and provides generous paid time off including holidays, vacation days, personal time, and sick leave. To learn more about our company and career opportunities, visit http://www.auto-owners.com/career-center.