Senior Systems Administrator - Business & Finance

At Stanford Health Care we're driven each day by our mission to heal humanity through science and compassion, one patient at a time. We're health care pioneers whose relentless pursuit of excellence has created life-changing advancements for millions of patients. Our physicians and nurses performed the first successful adult heart transplant and developed the balloon catheter, which radically transformed cardiovascular care. Our Digital Solutions group has pioneered innovative digital health offerings consistent with our Silicon Valley roots. When you join us, you'll become a part of this legacy of leading-edge, coordinated and compassionate care. Job Summary In collaboration with appropriate departments, relevant support departments, and information technology, the Senior Systems Analyst supports the core functions of the hospital's business information systems to enable cost-effective, high quality, and efficient services. This position works closely with. The position has thorough knowledge of a variety of business systems including but not limited to HR, Finance, Controller, Materials Management, Food Services, Guest Services, Design and Construction, General Services, Business Development and all related clinical systems and applications. This Senior Systems Analyst independently addresses issues and design decisions of moderate complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to assigned business applications across the organization. Essential Functions: - Provide direct support of application incidents reported through the help desk; including 24/7 on call coverage as required - Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes -Lead complex software upgrade initiatives - Lead complex new software installations and enhancement requests - Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continually identify areas of opportunity for automation and lead internal initiatives to implement them. - Ensure high availability and disaster recovery (DR) of all critical systems. Lead periodic failover and DR tests in collaboration with the Infrastructure and end user groups - Work with Infrastructure teams to jointly develop an environment management strategy and ensure that appropriate processes are in place to keep all environments in sync with each other - Actively monitor application usage and growth and ensure appropriate scalability via software, workflow and infrastructure enhancements - Collaborate with infrastructure and end user teams to develop data archive and purge strategies and implement them - Identify system optimization and enhancements and collaborate with vendors and other IT analysts in order to design and implement effective solutions - Identify trends and detect/anticipate problems early and act as a third level of support while mentoring and training junior staff members - Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records - Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences - Review system configuration and design options in order to make appropriate recommendations for system maintenance requests - Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients - Create and administer support event feedback mechanisms. Analyze results, make recommendations for support improvements, and integrate changes into the Help Desk function to improve first call resolution of issues. - Participate actively in cross-functional teams established for advancing clinical delivery and quality outcomes through effective and efficient use of clinical software All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability. Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: Bachelor's degree from an accredited college or university. Master's degree is preferred. Experience: -5 or more years of progressively responsible work experience -Specialty certification in relevant Business & Finance relate applications/technologies preferred -2 years of experience in utilizing and managing SaaS applications and vendors -Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals #LI-AL1 ~LI~ HEC9 Experience: 10 or more years of progressively responsible and directly related work experience Knowledge, Skills, and Abilities Strong technical and business operations background. Experience and performance that promotes a high level of credibility with business professionals in a healthcare environment. Knowledge of SDLC, Agile and other software development methodologies. Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation Ability to analyze highly complex systems and workflows Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department Ability to engage actively in complex discussions, often on challenging and/or controversial subjects Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate Knowledge of current issues and trends in health care and clinical operations in a health care system Ability to diagnose and resolve routine technology problems Ability and desire to learn to resolve specialized and advanced technology problems Ability to establish a set of tasks and activities associated with an intended outcome and timeline Ability to take action consistent with available facts, constraints, and anticipated consequences Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions Ability to develop new skills and teach others Ability to collaborate and build consensus with stakeholders Ability to understand and adhere to operational standards, policies, and procedures Ability to identify risks and issues Ability to develop solutions for new and unfamiliar challenges At Stanford Health Care we're driven each day by our mission to heal humanity through science and compassion, one patient at a time. We'...