Homeowner Field Specialist - San Jose
- Employer
- CSAA Insurance Group
- Location
- Los Angeles, California
- Salary
- Not Specified
- Posted
- Apr 26, 2017
- Closes
- Jun 27, 2017
- Ref
- 2862975307#GIJ--J2CBackfill.1
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click /"Find Jobs/" link under CareerThank you for considering opportunities with us!Questions? TalentAcquisition@cs Job TitleHomeowner Field Specialist - San Jose AreaRequisition NumberR1515 Homeowner Field Specialist - San Jose Area (Open)LocationCalifornia - Home TeleworkersAdditional LocationsJob InformationJob SummaryInvestigates the loss, documents the cause, photographs and inspects dwelling and other structure and personal property losses. Provides scope of repair. Writes repair bid via electronic estimating system. Settles dwelling and other structure losses with the insured. Through the investigation, provides documentation to support coverage analysis to be completed by Homeowner Claims Adjusters, Homeowner Claims Specialists and Senior Homeowner Claims Specialists.Essential Functions / Principal Responsibilities Receives task assignment and communicates and coordinates with the owning adjuster.Contacts and meets with the insured or 3rd party to photograph and inspect all damaged dwelling, other structures and personal property.Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.Comes to an agreed cost of repair with the insured, and possibly Direct Repair Network (DRN) or insured's contractor.Follows the repair process to conclusion.With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.Settles and pays dwelling or other structure damages once the coverage analysis is completed.Core - Customer Focus (Supporting), Core - Innovation (Supporting), Core - Knowing the Business (Supporting), Core - Results Orientation (Supporting), Core - Teamwork & Collaboration (Supporting), Functional - Insurance Policy Understanding & Knowledge of Legal/Regulatory Requirements (Supporting), Functional - Negotiation (Supporting), Functional - Time Management (Supporting), Knowledge, Skills and Abilities Required: Strong analytical, problem solving and organization skillsBasic math and computer skillsStrong verbal and written communication skillsAbility to type 30 wpmProven customer service skillsExperience in handling multiple homeowner state policies and understanding of fair claims settlement practices and building codes as neededKnowledge of and writing skills in Xactimate repair estimating systemEducation, Work Experience, Licenses & Certifications Required:BA/BS or equivalent combination of education and experience3-5 years homeowner claims experienceValid driver's license with insurable driving recordAbility to acquire DOI adjusting license in the states where requiredPreferred: Extensive experience using Xactimate estimating system*LI-JA1Apply
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