Appraiser, Material Damage (Central MA)
- Employer
- MAPFRE Insurance
- Location
- Boston, Massachusetts
- Salary
- Not Specified
- Posted
- Apr 26, 2017
- Closes
- Jun 27, 2017
- Ref
- 2843612117#GIJ--J2CBackfill.1
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Appraiser, Material Damage (Central MA)Location: Central Massachusetts, MassachusettsJob SummaryAre you looking for a position that offers advancement opportunities, great benefits and recognition for a job well done? Join MAFPRE Insurance!MAPFRE Insurance is a forward thinking insurance company offering friendly service from over 2,000 professionals focused on taking care of you and your family.For decades, MAPFRE Insurance has been protecting families and their possessions with quality insurance coverage and a strong commitment to service excellence.Your Future Starts Here!Appraiser, Material Damage (Central MA)Complete accurate and timely field appraisals, drive-in appraisals, supplements, and re-inspections on damaged motor vehicles, and if applicable, make claim payments in the field and drive-ins in Massachusetts and outside the state as required. Maintain a professional image while adhering to company and state regulated guidelines as they pertain to the appraisal process. Frequent oral communication with customers is required and must be timely. Keeps apprised of territorial labor rates, repair techniques, vehicle and construction design, industry trends and applicable state laws. Negotiate with customers or Shop Appraisers for proper repairs to vehicles in a safe, cost effective manner with a high level of integrity.Duties may include work on special programs including the Early Tow Program, Catastrophe Duty and drive-in coverage.May also be called to oversee, monitor, instruct and evaluate the performance of the CAR|EZ/Upload repair shops. Monitor compliance with procedures and department expectations in the writing of appraisals. Ensure customer service standards are being met. Work to resolve customer concerns with quality issues on work completed by CAR|EZ shops. Be able to assist in training shop personnel in regards to their roles and expectations in the CAR|EZ program; provide moderate field support to the shops for the WBAS and the upload process.Develops and maintains a working relationship with those in the repair industry, and provides technical support. Attend period meetings and industry training in order to keep current on issues of auto and property repair. May need to be available for overnight travel to handle field losses, field visits and re-inspections of staff and independent appraisal firms, and/or Catastrophe Duty. Travel and field work may occur during both business and non-business hours, including weekdays and weekends. Performs drive-in coverage and other functions assigned to the position as necessary.Job Requirements Knowledge, Skills and Abilities Education: Bachelor's plus Certificate, e.g. INS 21, 22, 23, or equivalent, related experience. Experience: 2 - 4 years - or Associates Degree equivalent plus 4 - 6 years. Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills. Decision Making: Makes decisions using broad management limits. Applies guidelines and procedures that leave considerable room for discretion and interpretation. Decisions directly influence project, client relationships and or expenditures. Additionally, decisions exert some influence on organization's long-range goals and objectives. Participates in determining objectives of assignments. Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in meeting objectives. Leadership: May provide training and guidance to less experienced staff. Problem Solving /Operations/Direct Work Involvement: Applies knowledge to determine solutions to complex problems with minimal direction. Uses research and analysis to develop innovative and practical solutions which are consistent with organizational objectives. Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below upper management levels. Represents organization on specific projects. Communication may involve persuasion, and negotiation.Additional Knowledge, Skills and AbilitiesMust possess a valid driver's license and individual state appraiser/adjuster licenses if required by the state in which working.ASE or I-CAR certification preferred. Insurance course work such as AIC strongly preferred.Automotive / Homeowner technical training such as VALE Tech / Fox Valley course work preferred.Ability to negotiate around various types of appraisal software, point, and vehicle estimating programs and property estimating programs.May require the need to testify regarding finding in arbitrations and court cases.Working knowledge of auto policy for personal and commercial vehicles. Must have a thorough understanding of and ability to interpret coverages in automotive policies.Ability to manage multiple projects at multiple locations in a fast paced multitask environment is required.Ability to research various sources of information to locate vehicles, parts and values of vehicles, especially specialty vehicles.Ability to use and apply various software products including but not limited to: MS Word, Excel, and PowerPoint. Excellent written and verbal communications, as well as good organizational and time management skills.MAPFRE is committed to recognizing our employees as our most valuable resource. We know our employees are the foundation for our accomplishments. That s why we offer so many opportunities to share in the success they help us achieve.We are MAPFRE. We are people who take care of people.To view complete job descriptions and apply, please visit If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at ...@. We are proud to be an equal opportunity employer.