Enterprise Application Administrator II

Position Overview The Enterprise Application Administrator II is responsible for the maintenance, support and administration of our key financial systems. The administrator will ensure consistent, reliable uptime while also looking for efficiencies and ways to increase the system and environment performance. To accomplish these tasks, the administrator will need to work closely with software development, information management, application administrators, database administrators, information security, and other network administrators to coordinate support for these systems. Principal Accountabilities System/Application Administration, Performance and Support Coordinates with other assigned Enterprise Application Administrators to maintain, support and administer our online banking platform and financial core application including upgrades, service packs and hot fixes in test and live environments. Collaborate with database and network administration to configure and administer our core application and online banking platform to ensure high availability, reliability and security for all users and members. Collaborate with the Information Management department to provide technical consulting for the Onbase systems during upgrades, service packs, expansion of or additional services, Onbase API integrations, and troubleshooting. Collaborate with product and project teams as a technical consultant and subject matter expert, in order to debug and optimize existing and new workflows in test and live environments. Participate in disaster recovery (DR) exercises that occur on a scheduled basis. Create and maintain DR process documentation and make suggestions to improve future tests. Assist in creating tools for partner teams, such as the Help Desk, to create new efficiencies and give visibility into system operations. Interact and communicate with internal system experts as well as vendors on hardware/software issues including upgrades, disaster recovery procedures and system maintenance. Work closely with the product managers on any system control changes. Maintain purging and/or archiving of data on a regular schedule which balances optimum system performance with business needs. Maintain, support, and administer the Automate software and system including upgrades, service packs, hot fixes and automation job development in test and live environments to drive IT and organizational efficiencies. Create new workflows and collaborate with business units to enhance and streamline existing and new processes. Communicate with stake holders any information related to the core system and support others in the organization as required. Maintain detailed and current end user, system and application administration documentation. Provide assistance in training end users to support functionality and enhance user experience. Perform system testing as required for full feature and functionality testing, future enhancements and issue resolution. Identify and provide potential solutions to mitigate system or process security vulnerabilities. Vendors and Partners Monitor the performance of third-party service providers to assure quality and service levels are maintained. Immediately report any situations where service and support levels are not within standards. Work closely with product and application owners to effectively address business requirements and resolve outstanding issues. Work closely with various product and application owners to understand business needs and requirements. Contribute to operational efficiencies, accountability, and error reduction through automation by leveraging AutoMate workflows and scripting. Assess and respond as appropriate to feedback reported within STCU's ticket system in a timely manner. Miscellaneous Duties Manage and prioritize assigned projects and technology/operations consulting. Provide area of expertise and consultation to project teams for design, support, security, usability and scalability in the advancement of STCU's technologies which supports the business requirement. Research and recommend best practices improving department and credit union's operations, member service and efficiencies. Assist in identifying and implementing new functionality that can be applied to new and existing solutions. Identify and learn about the appropriate software and hardware used and supported by the credit union in order to better assist employees and members. Understand STCU and IT department's strategic plan and be able to tie job responsibilities and projects to these plans. Perform additional duties as required by the manager or other designee for efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other duties. Fundamental Expectations Standards of Conduct Contribute to the development of STCU's culture and strategic vision; the achievement of organizational goals; and support and emulate the Core Values. Foster and maintain constructive relationships. Compliance, Security and Disaster Recovery Adhere to and maintain knowledge in compliance standards for the department and the organization. Adhere to security procedures and fraud controls to protect members, staff, and assets. Recommend changes to the disaster recovery plan for the department. Procedures and Process Improvement Maintain knowledge in and adhere to policies, procedures and established processes in order to support compliance requirements for the department and the organization overall. Recommend policy / procedural changes and process improvements to assist in the achievement of the strategic goals of the organization. Personal Development Dedicate time for self-development and increase job skills and knowledge. Participate and successfully complete professional training and credit union required courses. Team Participation Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team. Actively participate and contribute to meetings. Minimum Requirements Knowledge, Skills and Abilities Bachelor's Degree in Computer Science, Management Information Systems, or a related field; or equivalent combination of education and experience may be considered. At least three years' experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation. Experience in the financial services industry or with core DBMS systems may be considered in lieu of the years of experience requirement. Current industry certifications in SQL and/or Windows Server indicating a degree of appropriate foundational knowledge. Knowledge on Server Architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies. Knowledge on F5 Load Balancers and their usage in Web infrastructure. Strong analytical and trouble-shooting skills. Strong written and verbal communication skills. Strong interpersonal skills required, including maintaining positive relationships and excellent customer service skills. Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimal supervision. Ability to adapt to changes and prioritize and manage competing demands. Ability to read, analyze and interpret data and understand and communicate complex and diverse information, and effectively present information and respond to questions from groups of managers, clients, and the general public. Ability to solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment. Ability to make practical and timely decisions and explain reasoning for decisions. Strong work ethic required, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and the ability to be on-call 24x7 with a one hour response, work flexible, extended hours as well as weekends and overtime as needed. Must have ability to be on-call with a one hour response time. Physical Abilities Must be able to regularly talk, hear, see and operate a computer keyboard and mouse. Occasionally lift, pull/push, and carry up to 25 pounds. Work Environment Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented . Category: Technology, Keywords: Network Manager