Retention Specialist

Job DescriptionHEALTHPASS NEW YORK - RETENTION SPECIALIST HealthPass New York is an independent, not-for-profit, private health insurance exchange offering small businesses in the New York metropolitan area quality, affordable, and flexible health care coverage. Since 1999, the HealthPass choice model has empowered employees to choose comprehensive health care and ancillary coverage that fits their unique medical needs and budget. We are currently looking for a Retention Specialist who can join our Renewal Department in servicing and maintaining existing accounts. The Retention Specialist will serve as a dedicated point of contact for clients approaching their annual renewal period. Our clients consist of small business owners, their employees and the insurance agents representing them. The ideal candidate must have the ability to effectively communicate HealthPass products, and guidelines; consistently maintain client satisfaction. Retention Specialist Job Duties: Analyze client s needs and determine the best solution quickly and logically within program guidelines Educate clientele on HealthPass products and program guidelines Perform pre-renewal outreach initiatives via blast email and phone calls Review and audit renewal submissions to determine group and employee eligibility Data entry to process changes that occur during the renewal period Document client interaction and transactions via ticket tracking system Contribute to team effort by accomplishing related results as needed Assist manager with specialized tasks as necessary, flexibility required Retention Specialist Skills and Qualifications: Associates degree or 4+ years Customer Service experience (preferably in Healthcare) Outstanding interpersonal communication and analytical skills Ability to multi task and work in a dynamic, ever changing environment Strong sense of urgency, follow through and attention to detail Ability to work in a team oriented environment Knowledge of health insurance is a plus Life, Accident and Health License or be willing to obtain license under HealthPass sponsorship HealthPass provides extensive training and a generous benefits package. Salary is 41K 45K. Company DescriptionSince 1999, HealthPass New York is an independent, private health insurance exchange offering quality, affordable and flexible healthcare coverage to small businesses in the New York metropolitan area.We are an affirmative action-equal opportunity employer and do not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.