Claims - Express Adjuster
- Employer
- Acceptance Insurance
- Location
- Nashville, Tennessee
- Salary
- Not Specified
- Posted
- Apr 21, 2017
- Closes
- Jun 22, 2017
- Ref
- 2853844527#GIJ--J2CBackfill.1
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Overview:With the opening of our new Nashville Regional Claims Office,Acceptance Insuranceis hiring Express Claims Handlers to ensure great customer service to our existing and future customers. If you want to be part of a growing company, have an interest in a career in auto claims handling and have a focus toward great customer service...Acceptance would like to talk with YOU! Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers. Overview of an Express Claims Handler: Responsible for investigating and settling vehicle accident claims over the phone and through written correspondence. This level of adjuster will handle claims that require intense coverage or liability investigations. These claims may involve multiple vehicles, excess property damage exposures and first call injury settlements. This position will also serve as a mentor to level I and level II Property Claims Adjusters and may assist in their training and development. Company Overview: Acceptance Auto Insurance is a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. We currently write non-standard personal automobile insurance in 17 states and are licensed as an insurer in 13 additional states. Our Corporate Headquarters are located in Nashville, TN with Claims Offices located in Nashville, TN, Chicago, IL and Tampa, FL. As of February 1, 2016, we leased and operated over 415 retail locations, staffed by employee-agents. Our employee-agents exclusively sell insurance products either underwritten or serviced by us. Acceptance markets its services through the Acceptance Insurance brand. Learn more: Visit us at Responsibilities:Responsibilities of an Express Claims Adjuster: Evaluate and investigate policy coverage, liability and damages in a timely manner following a set of general claim and statutory guidelines. Assists internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Establish initial reserves for all potential exposures and adjust as appropriate throughout the claim. Investigate and evaluate claims using a lowest ultimate cost strategy. Establish and maintain appropriate diary of open claims following company guidelines. Conduct thorough investigations which can include obtaining necessary documents and forms from claimants and insureds and may include conducting recorded statements. Ensure timely completion of appraisals and determine accident related damages. May need to negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue appropriate payments. Open and process correspondence related to assigned claims. Recognize recovery opportunities in regards subrogation and salvage. May perform other duties as assigned. Qualifications:Qualifications of an Express Claims Adjuster: 0 6 months of property insurance, customer service, underwriting, legal or total loss claims adjusting experience preferred, but will also accept experience in the general service industry. Proficient PC and Windows skills. Effective verbal and written communication, time management, organization and negotiation skills. Customer service orientation. Ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages. EDUCATION REQUIREMENTS High School Diploma or equivalent required. Associates Degree in Business field or equivalent experience preferred. INS or other insurance related courses preferred. DECISION MAKING REQUIREMENTS Problem Solving: Problems may be identified in which further investigation is required in order to make decisions. May need to seek supervisor guidance in order to resolve difficult and/or unusual claims. Freedom to Act: Specific responsibilities and objectives are assigned with a requirement to set priorities and make decisions, using established policies and procedures. Will have limited authority to make decisions. Degree of Impact: Improper decisions made in this role will result in possible loss of business, increased expenses and potential legal exposure that could put the company in financial risk.