Associate System Support

Company&department description:SWIFT is a global member-owned cooperative and the world's leading provider of secure financial messaging services. We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and financial crime compliance. Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories, enabling them to communicate securely and exchange standardised financial messages in a reliable way. As their trusted provider, we facilitate global and local financial flows, support trade and commerce all around the world; we relentlessly pursue operational excellence and continually seek ways to lower costs, reduce risks and eliminate operational inefficiencies. Headquartered in Belgium, SWIFT's international governance and oversight reinforces the neutral, global character of its cooperative structure. SWIFT's global office network ensures an active presence in all the major financial centres. SWIFT has on-going requirements for people with this skill set for positions in our office in in Culpeper, VA. Roles regularly become available throughout the year, and we are currently seeking expressions of interest for opportunities that will arise in 2017. Responsibilities:Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets Gain in-depth knowledge about SWIFT's internal applications and their interactions in order to identify and analyze problems. Make suggestions on improvements and participate in implementation of approved improvements throughout the supported applications architecture. Develop documentation and procedures for identified scenarios. Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement. Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools. Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services. Qualifications:University degree IT / Engineering or equivalent Some experience in a similar position in a comparable technical environment is an asset Excellent analytical and assessment skills Excellent communication skills, fluency in English HP Unix OS knowledge, Sun OS knowledge, Windows XP / 2003 knowledge Knowledge in following areas is an advantage: Oracle Perl scripting TCPIP, DNS, and VPN Information Broker systems We offer: Competitive salary and bonus with exceptional benefits /100% company paid Medical/Dental/Vision/Life Insurance 401(k) matching Excellent training and career development opportunities Career Advancement 4 weeks paid vacation&12 Holidays Friendly, professional, stable working environment where one can grow in their career Casual/Professional Environment Company Paid Gym Membership Company Functions&Community Outreach Programs SWIFT is an Equal Opportunity Employer