Customer Service Representative

We’re looking for people who are energized, engaged and empowered to provide excellent customer service and provide policy holders with a positive experience with each call.  Start a rewarding career in the insurance industry with future opportunity for career advancement with a nationally recognized software and services company. Previous experience in insurance customer service with personal auto line of business is preferred but not required. 

Our team provides customer service support Monday – Friday 10:30am – 10:30pm and Saturday from 11:00am to 7:30pm EST. We are looking for great candidates to join our team and provide award winning customer service.  We have openings for full time candidates who are available to work 40 hours per week Monday-Friday or part time hours of 20-24 or less on a flexible schedule.   

Requisition (170026F)    Blythewood, South Carolina

• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail communications in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

• High school diploma or G.E.D.
• Five or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• Office environment