Compliance Analyst - Process

General Description:

Conducts measurements and presents results, identifies and provides recommendations to ensure compliance with operational indicators, applicable regulations and internal policies and procedures of the assigned business unit, with a view to improve processes and customer service.

Essential Duties and Responsibilities:

• Conducts measurements of established indicators in the assigned operational area to ensure compliance with procedures, service, regulations and the corresponding dates of processing.
• Identifies opportunities for improvement based mainly on the analysis and results obtained from measurements carried out.
• Reports results on a regular basis to leadership with the purpose to identified areas of opportunity and necessary changes in processes. 
• Maintains communication with the staff and supervisors to ensure compliance with indicators.
• Creates standardized measurements and compares them with subsequent measurements to ensure the most efficient process going forward. 
• Conducts meetings with department supervisors to discuss identified results, improvement opportunities and recommendations; as well as action plan for the solution and/or process improvements, as established by proper operational leader.
• Provides monitoring and ensures that action plans are carried out as defined by supervisor and operational area leader.
• Prepared reports and communicates finding and recommendations, as required by management.
• Participates in projects and initiatives for continuous improvement, as assigned. 
• Serves as a liaison between Quality and assigned department to ensure compliance with process development and review. 

Supplemental Information:

This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification.  This description is not to be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.

Education and / or Experience:

• Bachelor's Degree in Business Administration or Industrial Engineering and a minimum of three (3) years of experience within the insurance, banking or manufacturing industries.
• Knowledge of laws and regulations applicable to the assigned business unit, knowledge of the concepts and practices common in the industry
• Extensive knowledge in the management of computer systems and management of the keyboard
• Knowledge of database management, preparation of statistical reports, analysis and presentation of results through computer systems
• Ability to work on multiple tasks simultaneously and establish priorities
• Analytical ability, ability to define problems, collect data, establish facts and reach valid conclusions
• Knowledge of the basic principles of quality, continuous improvement process and measurement systems preferable 

Licenses and / or Certifications:  

Six Sigma, CQE or CQPA preferred