Customer Service Representative - Personal Lines - Lakeland, FL
- Employer
- NSM Insurance Group
- Location
- Lakeland, Florida (US)
- Salary
- discretionary based on experience
- Posted
- Apr 03, 2017
- Closes
- Jun 02, 2017
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Heacock Classic, A program within NSM Insurance Group, is looking to grow their team of Customer Service Representatives in Lakeland, FL! This role would function in a high volume call center environment and would provide excellent customer service to our existing clients.
Role and Responsibilities
- Answer incoming service calls and emails in a high volume call center
- Quote rates, terms, features, benefits, and services of antique, collectible auto, and race car policies for existing clients
- Use analytical skills to understand complex policy/coverage details, paperwork and underwriting guidelines
- Contact client via phone to verify information and email policy paperwork in an efficient and timely manner
- Review and verify the required information, documents, photos and payment are complete prior to processing policy changes
- Maintain company underwriting and quality standards
- Develop relationship with existing customers to expand existing business
- Track telephone contacts and service progress through the use of internal company systems and software; Make appropriate follow up contacts as required
- Participate in conference calls and staff meetings to provide information about activities, challenges, and accomplishments
- Attains performance level standards as outlined in performance objectives
Qualifications and Education Requirements
- Current Property & Casualty License (220 or 20-44), or ability to obtain within 2 weeks of date of hire; Must maintain active license(s) during employment
- Possess exceptional and effective verbal/written communication skills
- Excellent customer service skills
- Proficiency using internet and Microsoft Office applications including Word and Excel
- Must have the ability to learn and use insurance industry software for quoting and CRM
- Professional demeanor
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Outstanding time management skills and ability to multi-task
- Ability to work both independently and in a team-oriented, collaborative environment
- Ability to use multi-line telephone equipment and understand soft phone capabilities for proper call queue management
- High School Diploma or equivalent
Preferred Skills
- Experience with call center or customer service environment (1-3 years)
- Associate or Bachelor degree